CHIKOMBORERO WINFREY MHIKE
Administrative & Operations Support Specialist | Virtual Assistant
Zimbabwe (GMT+2) | Available for US, UK, EU & Global Hours | Fully Remote
PROFESSIONAL SUMMARY
Administrative and operations support specialist who inherited a disorganized inbox of 500+ weekly emails and
built a priority labelling system that cut executive response time by 50%; while maintaining 100% on-time replies
across 40–60 daily client communications. 5+ years executing procurement coordination, operational reporting,
inventory management, and cross-departmental scheduling in retail, manufacturing, and freight logistics.
Redesigned digital filing architecture in Google Workspace and CRM platforms, reducing document retrieval time
by 40%. Track record of turning high-volume, high-pressure administrative environments into structured, auditready operations that run without supervision.
CORE COMPETENCIES
Executive Calendar Management • Email & Inbox Triage • Meeting Coordination • Travel & Expense
Management • CRM Administration • Document Control & Compliance • Vendor & Client Communication •
Procurement Coordination • Inventory Management • Data Entry & Reporting • Workflow Optimisation •
Cross-Departmental Coordination • Stakeholder Communication • Process Documentation • Remote Team
Collaboration
KEY ACHIEVEMENTS
• Cut executive response time by 50% by designing and implementing a structured inbox prioritization system
across 500+ weekly emails, replacing reactive email management with a triage workflow that ensured critical
items surfaced first.
• Reduced document retrieval time by 40% by restructuring digital filing systems across Google Workspace
and CRM platforms, organizing confidential records, contracts, and operational documents into a searchable,
version-controlled architecture.
• Processed 50+ operational and sales data entries daily with zero error escalations, generating weekly and
monthly performance reports that improved management reporting efficiency by 30%.
• Maintained 98% stock accuracy as Stock Controller, conducting reconciliations across inventory, logistics,
and sales data, reducing discrepancies and ensuring audit-ready documentation at every cycle.
• Managed client communication volume of 40–60 daily calls and emails at Freight World with 100% on-time
response rate, improving client communication efficiency by 75%.
PROFESSIONAL EXPERIENCE
Administrator (Hybrid) | Freight World | Harare | Jun 2023 – Feb 2026
• Managed 40–60 daily client communications across calls, emails, and CRM platforms, delivering 100% ontime responses and improving communication efficiency by 75%.
• Processed 50+ operational data entries daily, producing weekly and monthly reports that enabled
management to identify trends and adjust strategy in real time.
• Restructured digital filing systems in Google Workspace, reducing document retrieval time by 40% and
eliminating version control errors across confidential freight documentation.
Sales Supervisor (Hybrid) | Nash Paints | Harare | Mar 2021 – May 2023
• Supervised daily sales operations and team performance across branch, contributing to consistent monthly
target achievement through structured coaching and accountability tracking.
• Built weekly and monthly sales performance reports using Excel and CRM tools, improving visibility of
branch metrics and enabling data-driven decision-making.
• Resolved customer escalations through structured follow-up workflows, increasing satisfaction scores and
supporting repeat business retention.
Stock Controller | Edgars Stores Limited | Harare | Oct 2020 – Feb 2021
• Maintained 98% stock accuracy through systematic reconciliations across inventory, logistics, and sales;
minimizing discrepancies and ensuring audit-ready records at every count.
• Redesigned audit documentation processes, improving compliance reporting and reducing errors across
stock movement tracking.
Sales Representative (Hybrid) | Edgars Stores Limited | Harare | Jan 2020 – Sep 2020
• Served 50+ customers daily, delivering product recommendations and resolving enquiries that contributed to
measurable sales conversions.
• Generated new leads and built client relationships through structured engagement, supporting store
profitability and repeat business pipeline.
TOOLS & SYSTEMS
Productivity: Google Workspace (Gmail, Docs, Sheets, Slides, Drive) | Microsoft Office 365 (Word, Excel,
PowerPoint, Outlook) | Adobe Acrobat | Canva
Communication: Slack | Zoom | Microsoft Teams | Google Meet | Loom
Project Management: Asana | Trello | Monday.com | ClickUp
CRM & Data: Salesforce | HubSpot CRM | Calendly | Advanced Excel (Pivot Tables, VLOOKUP, Dashboards)
EDUCATION & CERTIFICATIONS
Bachelor of Honours — Retail & Logistics Management | Midlands State University | 2024
Diploma — Customs & Legislation Procedures | Premier Business School | 2024
Diploma — Freight Forwarding | Premier Business School | 2023
Working as a Virtual Assistant | Alison | 2026 (Complete upon certification)
Claude 101 & AI Fluency: Framework & Foundations | Anthropic | 2026 (Complete upon certification)
