Chikeluba Anyaegbuna

RICHARD CHIKELUBA ANYAEGBUNA Gender: Male D.O.B: 01-Dec-1993 Email:-Mobile:- Address: 24 Raji Rasaki Estate Road, Amuwo-Odofin GRA, Lagos. PROFESSIONAL SUMMARY Product Specialist with 3+ years’ experience developing and executing go-to-market strategies in line with improving processes to enhance efficiency and guarantee excellent customer experience and satisfaction. Possesses astute attention to detail and ability to grasp and translate technical capabilities into value for customers. CAREER OBJECTIVES  To seek professional opportunities for self-development and renewed enthusiasm.  To put to national and international challenge my experience, skills and innate integrity.  To utilize my ideas, energies, multi-disciplinary skills and experiences for the benefit of the larger society.  To seek wider and universal opportunities to actualize self and expose my vast God -given talents, ideals and potentials to national and international utility and recognition. EDUCATION 2014 – 2015 National Youth Service Corps (Discharge Certificate) 2009 – 2013 University of Nigeria, Nsukka B.Sc (Hons) Economics/Geography (2nd Class Upper Division) Leadership: Economics Press Association Member 2003 – 2009 Christ the King Catholic College, Odolewu West African SSCE: Geography (A), Agricultural Science (B), Economics (B), Biology (B) Yoruba (B), Chemistry (C), English (C), Mathematics (C) Leadership: Choir Member, Assistant Hostel Prefect, Chapel/Choir Instrumentalist. 2001 – 2003 Loral International School, Festac First School Leaving Testimonial – Primary School Certificate Leadership: Boy Scout, School Assembly Band Instrumentalist (Drums) SKILLS  Business Performance/Data Analysis  Client communication  Process improvement  Project management  Customer Relations  Inter-departmental collaboration  Business Solutions  Microsoft Office (Word, Excel, PowerPoint)  Power BI WORK EXPERIENCE 2018 (February-Till date) FirstBank of Nigeria Limited – Product Marketing Manager/Support, Financial Inclusion & Digital channels, e-Business and Retail Products Group. ROLES & RESPONSIBILITIES  Provide Business Intelligence and insight that will enhance product growth and improve Customer Experience across all Digital Channels.  Identify and facilitate initiatives for channels improvement in a bid to enhance products performance and improve customer experience.  Work with internal stakeholders and/or external research agencies regarding product development and management.  Liaise with Business Teams/other relevant stakeholders to ensure new products are adequately scoped & successfully launched.  Ensure that there is no revenue leakage by engaging in regular revenue assurance functions/activities.  Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.  Identify, plan and implement key process improvement initiatives to improve quality, reduce cost, increase productivity, revenue and enhance business improvement as well as customer satisfaction.  Monitor and ensure adherence to service standards for resolution of customer complaints on the supported Products and Services and carry out root cause analysis in improving service to customers.  Optimize digital users’ experience using analytical tools to evaluate end-to-end customer experience across multiple channels and touch points 2014 (January-August) FBN Capital Limited, Ikoyi – Intern ROLES & RESPONSIBILITIES: Preparing documents, agenda for meetings and conference calls, management and investor presentations for clients, communicating with co-issuing houses and other related parties on mutual transaction milestones and steps to be taken among other office duties e.g. filing, photocopying, scanning, sending out letters and parcels to companies etc. Transactions engaged in during the period include: Oando Plc (Special Placement), Diamond Bank (Rights Issue), Notore Chemical Industries(IPO) 2013(January–August) Levan Medical Center, Festac – Administrative Staff OTHER ACHIEVEMENTS, HOBBIES AND INTERESTS  Among a team of 4 that won innovating unit of the year in FirstBank’s annual awards 2021.  Trainings and Courses: First Academy Foundation School, (FirstBank of Nigeria Limited) November 2017 - February 2018  Certificates: EFInA Financial Inclusion Services (Enhancing Financial Inclusion through Digitization), Assistant Social Director (NYSC – Education and Enlightenment CDS Group),  Awards: Most Talented Student – Department of Economics (2013) UNN. Impeccable Audio Manager – Economics Press Association (UNN)  Sports: First Prize Winner – Best Student in Shotput during Christ the King Catholic College interhouse sports  Drama: Child Actor in 2 prominent Nollywood home movies; Worst Marriage and Family Crisis  Music: Play the piano, guitar and drums. Also into music production and audio editing  Others: Table tennis, Swimming and Modelling