Chikaodinaka Ehiemere

Ehiemere Chikaodinaka Theresa 6 Samuel Opara Street, Isolo Lagos, Nigeria|-| - PROFILE Professional platform support specialist with extensive knowledge, dedication, and top-notch oral and written communication, active listening, and problem-solving abilities. An enthusiastic representative with considerable experience in the e-commerce, education, nutrition, and health industries. Solid team member with a congenial, upbeat attitude and track record of building rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Conversant with CRM tools such as Zendesk , Freshdesk , Intercom, Metabase , Postmark, ChaseData , SRT etc. WORK HISTORY NORTH STAR(SENIOR BENEFITS), 100 Parkview Wentzville Missouri USA North Star Qualifier      October 2022 - Till date Client Assessment: Reviewing insurance applications and related documents to determine if applicants meet the criteria and requirements for obtaining insurance coverage Data Verification: Verifying the accuracy and completeness of information provided by applicants, ensuring all necessary documentation is in place. Communicate sales promotions to customers to grow average customer account size and maintain strong revenue streams. Maintain up-to-date knowledge of available products to best servecustomers and maximize sales potential. Use CRM software (Chase Data) to maintain detailed contact logs andaccount records. UNITED BANK FOR AFRICA (UBA), Victoria Island, Lagos. June 2022 – October 2022 Quality Assurance Documenting and reporting product or service quality levels.   Developing and implementing standards for inspection.  Developing a workflow for product inspection. Developing plans to help a company manage staffs work performance.  Communicating with other team members to solve problems.  Following up with the appropriate channels when mistakes are found.  Training other quality assurance members on all inspection processes.  UNITED BANK FOR AFRICA (UBA), Victoria Island, Lagos. March 2022 – June 2022 Customer Experience Expert (Telemarketing Unit)  Delivering scripted talks that describe the company's products or services, a political talking point or charity appeal to persuade potential customers or donors.  Explaining products and product prices Answering customer information about products, a charity or political beliefs Obtaining customer information such as name and address for shipping  products or delivering services. Keeping track of customers that have been contacted and those who do not want to be contacted inthe future.  Following up on previous customers for potential sales.  Maintaining records of customer contacts Completing customer surveys to obtain information about potential  customers. UNITED BANK FOR AFRICA (UBA), Victoria Island, Lagos. May 2021 – March 2022 Customer Experience Expert (Multi-media Unit)  Promptly respond to customer enquiries in person or via phone, email, mail or social media. Quickly and efficiently open customer accounts by accurately recording account information.  Maintain financial accounts by processing customer adjustments in a professional manner.  Increased customer base by 30% during the year 2020 due to the delivery of quick service.   Kept records of customer interactions and transactions, prepared customer experience and feedback forms to assess level of customer experience with services rendered.  Monitored and analysed outcomes of customer satisfaction surveys.  Acted as an ambassador of the company for both external and internal customers. Customer Care, Events Trail, Landmark Event Centre Water Corporation Drive, Victoria Island October 2015- June 2019 • Taking Data of Exhibition guests • Overseeing Exhibitors and assigning them access tags among other duties to ensure the smooth flow of the exhibition. Student Teacher, St Bernadette Nursery and Primary School Community Road, Akoka, Lagos • Responsible for taking students in social studies • Responsible for the preparatory classes October 2016- April 2017 EDUCATION University of Ibadan BSc. Ed Economics September 2017- February 2021 Courses included: Accounting, Public Finance Research Project: Effects of education on the economic growth and development in 2015 St Augustine’s college of Education Nigeria from 2000 - September 2014 – July 2017 NCE Computer Science Owen Thomas Secondary School July 2012 Estolub Nursery and Primary School September 2006 SKILLS AND INTERESTS ● Project Management. ● Excellent organizational skills. ● Highly Proficient in Computer applications; (Web design, MS: Word, PowerPoint, Excel, Outlook and Google Apps). ● Good Problem-Solving Skills. ● Stakeholder Management. ● Writing Skills: Written articles on social issues, concept notes, proposals and Curriculum Design. ● Strength: IT Skills: Microsoft Office: Word, Excel and PowerPoint, Video editing. ● Interest: Teaching, Baking, Enjoy listening to music, Singing and travelling. REFEREES Available on request