AGWU CHIKAODILI.C.
HOME: MASHLY HILL ESTATE OFF ADO ROAD.
SEX: FEMALE, MARITAL STATUS: SINGLE,
E – MAIL:-STATE OF ORIGIN: ENUGU STATE,
DATE OF BIRTH: 15 AUGUST 1988
PHONE:-
PROFESSION SUMMARY
Customer-oriented, strategic-thinking Sales Professional with over 7 years of experience in building relationships,
cultivating partnerships, retaining top accounts and growing profit channels. Multitasking and self-motivated leader with
expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory
control and projections, vendor relations, territory development and revealing customer needs to deliver solutions.
SKILLS AND OTHER INTEREST
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Ability to create and maintain effective business relationship with customers.
Ability to work flexible hours.
Excellent interpersonal and coordination skills.
Hardworking, perseverance in work related problems, punctual, enthusiastic
Inventory management
Territory management
Lead development
Sales and market development
Customer rapport
Persuasive negotiations
Key account development
EDUCATION/PROFESSIONAL QUALIFICATION
2020- Certified Digital Marketing Professional. (LinkedIn Learning)
2015- Quality Service Institute, East Bloomington Freeway Minneapolis, USA.
Certified Customer Service Professional (CCSP-: Quality Service Institute, East Bloomington Freeway Minneapolis, USA.
Certified Customer Service Associate (CCSA-: Enugu State University of Science and Tech, Agbani, Enugu State
Banking and Finance (B.sc) Second class (Upper division-: Atongo Memorial College, Abaji Ikpav, Benue State-: Immaculate Nursery and Primary school, Adikpo. Benue State
ACHIEVEMENT
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Increased territory client base by 60% by being actively involved in marketing and sales promotions.
Introduced online selling and trained three teams of sales personnel to handle online orders and
transactions, thereby increasing the company’s profits by 42%.
Maintained a 76% satisfaction rating over a 4-month period as a customer care representative.
Exceeded retail sales goals by an average of 17%
WORK EXPERIENCE
NEWAGE SOLUTIONS AND TECHNOLOGIES – MARCH 2020 TILL DATE
SENIOR SALES EXECUTIVE
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Identify potential new customers
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Help sales team members build relationships with prospects
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Problem solve for sales prospects and encourage purchases
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Maintain relationships with existing customers
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Establish team-wide standards for sales personnel to follow
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Prepare regular sales reports for upper management to review
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Maintain technical knowledge of the company’s offerings
(1A) MIKADO NIGERIA LIMITED- JULY TO FEB 2020
SALES EXECUTIVE
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Negotiate details of contracts and payments, and prepare sales contracts and order forms.
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Provide customers with product samples and catalogues.
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Check stock levels and reorder merchandise as necessary.
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Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing
support.
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Negotiate with retail merchants to improve product exposure such as shelf positioning and advertising.
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Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing
expense account reports.
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Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding
product displays, promotional programs, and advertising.
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Answer customers' questions about products, prices, availability, product uses, and credit terms.
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Arrange and direct delivery and installation of products.
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Contact regular and prospective customers to demonstrate products, explain product features, and solicit
orders.
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Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
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Identify prospective customers by using business directories, following leads from existing clients,
participating in organizations and clubs, and attending trade shows and conferences.
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Monitor market conditions, product innovations, and competitors' products, prices, and sales.
(1B) MIKADO NIGERIA LIMITED- JAN 2018 TO JULY 2019
PERSONAL ASSISTANT TO CEO
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Act as a first point of contact: dealing with correspondence and phone calls
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Managing diaries and organizing meetings and appointments, often controlling access to the
manager/executive
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Booking and arranging travel, transport and accommodation
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Organizing events and conferences
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Reminding the manager/executive of important tasks and deadlines
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Typing, compiling and preparing reports, presentations and correspondence
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Drafting of letters for the executives
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Conducting research and analysing proposals
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Managing databases and filing systems
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Implementing and maintaining procedures/administrative systems
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Collating and filing expenses for CEO
(2) ETISALAT NIGERIA/9MOBILE NIGERIA -JULY2015 TO OCT 2017
OPERATION SUPPORT: FRONT DESK EXECUTIVE
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Welcome visitors and guest and direct appropriately in a friendly and helpful manner and attempt to use
Guest’s names at every opportunity.
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Maintain visitor details (monitor logbook)
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Receive, direct and relay messages.
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Record and handle all incoming and outgoing couriers
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Coordination with HR for interviews
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Use proper Telephone manners.
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Maintain the Cleanliness and neatness of the Front Desk Area at all the Times.
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Securing parcels and registering vendors for bid processing etc.
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Check, sort and forward mails and coordinate all work sheet with all secretaries.
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(3) WEMA BANK PLC: 2014 SEPT TO JUNE 2015
BUSINESS DEVELOPMENT: RELATIONSHIP MANAGEMENT OFFICER
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To pro-actively seek to provide product/services to meet the identified needs.
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Review applications for credit facility and make appropriate recommendations.
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Manage assigned credit portfolio and monitor the quality of existing credit relationship on a continuous basis.
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Analyse and screen applications for credit, based on the Bank’s credit risk procedures Initiative and carry
out recovery actions on non-performing credit facilities on assigned accounts.
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Regularly contact customers via telephone calls and physical marketing visits to obtain feedbacks on service
quality and customers satisfaction levels.
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Develop and maintain strong working relations with all existing clients at key levels to optimise the utilisation
of approved facilities.
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Implement and maintain complete control aspects i.e. financial analysis of statements of accounts,
documentation, and periodical client visits call reports.
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Documentation of NIXP and PAAR.
(4). DESCOM BEVERAGES NIG LTD: 2011 SEPT TO 2014 JUNE
WINE, WATER AND SPIRITS SALES REPRESENTATIVE SUPERVISOR- NOV 2013-JUNE 2014
Responsible for acting as a team lead and ensuring that all account executives meet their targets
• Coordinating and supervising the day to day sales effort of the team.
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Assisting account executives in preparation presentation.
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Launching incentive programs to generate and increase sales.
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Training and coaching team members on selling techniques.
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Promptly handling customer’s complaints
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Maintain accurate records of customer’s contract
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Carrying out staff performance review
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Field training new sales representative
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Gaining a thorough understanding of customers’ needs
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Developing and sustaining amazing relationship with our key customers
FINANCE CLERK/ DATA INVENTORY ANALYST- SEPT 2011- OCT2013
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Verifying the accuracy of invoices and other accounting documents or records
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Update and maintain accounting journals, ledgers and other records detailing financial business transactions
(e.g., disbursement, expense vouchers, receipts, accounts payable) and enter data into the accounting
system.
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Compile data and prepare a variety of report.
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Reconcile records with internal and external customers.
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Recommends actions to resolve discrepancies.
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Checking daily banking transactions and reconciling bank account
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Ensuring purchase order, Goods Received Notes and invoices are matched
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Ensuring proper documentation and filing of all paperwork
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Reviewing all payments requests are in adherence to Finance policies. Efficient Monitoring and collation of
daily volume of beverages (receipt and dispatch)
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Assist and monitor all key activities related to inventory management to assure that they are accurate and
timely
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Generate and provide regular reports on stock volume at the warehouse
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Analyse stock volumes ensuring no discrepancies using available resource.
(5) WEMA BANK PLC: NYSC. JULY- JULY
DEPARTMENT: ADVISORY SERVICE AND SPECIAL PRODUCT
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Placement or replacement of company for government loans e.g. B.O.I (Bank of Industry) Intervention funds.
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Business and financial advisory services
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Update information needed to formulate investment decision
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Report on potentials investment sector
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Assist in conducting industry and market analysis
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Analysing business for strategy revalidation and process.
HOBBIES
Light exercises, learning new skills and travelling
