Chikaemerem Cynthia Peter

PETER, CHIKAEMEREM CYNTHIA Lagos Island, Lagos State. Nigeria (- ||-||Linkedln Virtual Assistant|| Customer service Personnel|| Sales and Marketing PROFESSIONAL SUMMARY Trained virtual assistant with a background in customer service knowledgeable and skilled in various software tools such as Microsoft office, Google suite and project management platforms. Ability to multitask and prioritize tasks effectively, resulting in timely completion of projects. Skilled in offering exceptional organizational and administrative assistance in a fast paced virtual environment. SKILLS Virtual Assistance: ● Good working knowledge of communication and workplace management tools such as Zoom, Loom, Slack, Click-Up, Monday.com, Trello etc. ● Able to maintain a detailed calendar to coordinate schedules, tasks, appointments, book/setup meetings with a view of time zone differences and send prompts and reminders. ● Efficient in communication (written/oral), report writing, research, data management and support to enhance the smooth running of the office. Customer Service: ● Provides exceptional customer service through phone calls, emails and online channels. ● Actively listens to customer inquiries and concerns, demonstrating empathy and understanding. ● Resolves customer's issues promptly and efficiently. ● Upsells and cross sells products and services to enhance customer satisfaction and retention. ● Onboarding of new customers and ensuring retention by providing excellent support to customers. ● Strong knowledge of CRM softwares and tools such as Zoho, Zendesk, Hubspot etc. Sales And Marketing: ● Strong knowledge of various email marketing tools such as Mailchimp, Omnisend etc. ● Ability to collaborate with the sales team to implement and analyze sales and marketing initiatives to drive revenue. ● Up-sell customers through the recommendation of products that meet their specific needs. WORK HISTORY May 2022 - Present Customer Experience Management Personnel Sterling Bank Ltd Lagos Nigeria March 2019- March 2020 Mathematics Teacher Urban Model Secondary School Abakaliki EDUCATION ● Bachelor of Science, Pure And Industrial Chemistry University Of Nigeria, Nsukka. TRAININGS AND CERTIFICATION ● ● ● ● Customer Service Foundations - Linkedln Customer Success Management Fundamentals - Linkedln Customer Service: Serving Customers through chats and text - Linkedln On Demand IT skills - Digital Tech Witch