Chika Ugoh

Chika Ugoh

$8/hr
✨Customer Support Specialist & Cold Caller Expert
Reply rate:
71.43%
Availability:
Full-time (40 hrs/wk)
Location:
Lagos, Lekki, Nigeria
Experience:
2 years
About

😇I am a strategy and results-driven professional with a proven track record in customer support, client experience management, and cold calling. My expertise lies in building strong client relationships, resolving complex issues, and driving sales through effective communication.

☑️My Core Skills & Strengths:

  • Customer Support & Experience: I go beyond traditional support to proactively improve the customer journey. I specialize in turning difficult situations into positive experiences, leading to higher customer satisfaction and loyalty.
  • Cold Calling & Sales: I excel at a natural, non-scripted approach to cold calling that focuses on genuine connection. I am highly skilled at prospecting, lead generation, and setting appointments that convert.
  • Problem-Solving: I thrive on finding efficient and effective solutions to complex challenges. I am adept at de-escalating conflicts and providing clear, actionable guidance.
  • Communication & Relationship Building: My communication style is clear, empathetic, and professional. I build trust quickly and am known for my ability to forge lasting relationships with clients and team members alike.

✨I am dedicated to helping businesses grow by delivering exceptional service and creating new opportunities. I am ready to apply my skills to your projects and contribute to your success.

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