Chika Uduma

CHIKA UDUMA Virtual Assistant & Customer Support ABOUT ME A Virtual Assistant & Customer Support professional with expertise in providing top-notch support to busy executives and entrepreneurs. I believe in being proactive, responsive and flexible. I love working with clients who value efficiency, productivity and work-life balance. My goal is to provide personalized support, streamline workflows, help to achieve goals and boost productivity. I’m flexible, adaptable and always on the lookout for ways to make things run smoother and more efficiently. VIRTUAL ASSISTANT & CUSTOMER SUPPORT SERVICES Email management: inbox organization, email correspondence and response management Calendar organization: scheduling appointments, meetings and events Task management: prioritizing tasks, managing deadlines, and ensuring timely completions Research: providing valuable insights and information to support business decisions Communication: responsive and clear communication, phone support, and customer service Travel Planning Customer Service: providing support and resolving issues TOOLS I WORK WITH: Google Suite(Gmail, Google Drive and Google Docs) Productivity tools(Trello, Asana, Click Up, Monday.com) CRM Platforms: Hubspot, Zendesk, Freshdesk, Intercom, Gorgias Communication Tools: Slack, Zoom, Microsoft teams Email & Scheduling: Gmail, Calendly, Picktime Attention to detail and accuracy Excellent communication and customer service skills Adaptability and flexibility Trello t Projects were effectively managed & completed. Asana Before After Calendar management Monday.com Appointment scheduling on calendly Zendesk Freshdesk Huspot Lead generation using Apollo.io EDUCATIONAL BACKGROUNG CERTIFICATIONS Alex Ekwueme Federal University Ndufu Alike B.sc Accounting- Digital Witch It Support Jan 2025 Tools I work with: You can hire me on Upwork You can also contact me via: WhatsApp: - Gmail:- Send me a direct message on LinkedIn