Chika Okorie

OKORIE CHIKA BEHIND ASO ESTATES, AIRPORT ROAD, ABUJA, NIGERIA Mobile:-,-|-Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. With experience handling networking concerns, implementing new software, installing new hardware, and addressing user concerns, I bring attention to detail and a dedication to technical improvement to each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications, and driving the achievement of departmental goals. WORK HISTORY Jetlink Limited – Airtel Nigeria Contractor IT Support Engineer // Abuja, Nigeria // May 2019 to Present  Install, configure and troubleshoot issues with Airtel KYC devices in the North Central Zone of the country – over 3000 devices.  Report daily on all issues encountered on the online platform  Verify repairs on Airtel KYC devices done by other vendors  IT Systems and network management  End User Support (Installations, hardware and software troubleshooting, Applications support, Updates, etc).  Incident Management – Logging and Closing of Users Incident and request tickets.  Providing support to users in remote locations. (Via phone and Remote Desktop platforms)  Microsoft Outlook: Setup, client side mailbox management on PCs and mobile devices.  Add new users/devices to network; configure network printers on new end user computers  Provides Add/Move/Change request support relating to desktop infrastructure for all Airtel showroom and zonal Offices staffs in Abuja.  VPN installations and configurations for remote access  Video Conferencing set up (Polycom and Skype for business)  Troubleshoot connectivity and print issues in the regional office Laura Foods Limited ICT Executive // Abuja, Nigeria // February 2018 to May 2019  Manage and maintain all company IT systems and effect repairs and replacements where necessary.  Windows Server Active Directory Administration, back-end email management, website management.  Perform data backups and disaster recovery operations for users  Provides IT training and training manuals for company staffs.  Microsoft Outlook: Setup, troubleshooting and desktop user assistance, client side mailbox management on PCs and mobile devices.  Add new users/devices to network; configure network printers on new client computers.   CCTV maintenance and repairs. Building close relationships with key vendors to ensure that problems are addressed quickly.  Provides Add/Move/Change request support relating to desktop infrastructure for all staffs  Troubleshooting Wireless and Wired connections and ISP connectivity.  Inventory management with QuickBooks POS Software  Point of Sale technical Support Freelance IT Technician ICT Support Technician // Abuja, Nigeria // April 2017 to January 2018  Installed software, modified and repaired hardware and resolved technical issues.  Resolved problems with malfunctioning products.  Incident Management  End User support for Revit and AutoCAD software  Followed up with clients to ensure optimal customer satisfaction.  Resolved customer issues in a clear, courteous and straightforward manner.  Ordered necessary supplies and parts to repair malfunctioning hardware.  Repaired and replaced hardware, including HDDs, RAM, Keyboard, etc.  Resolved virus and malware issues with a 100% success rate.  Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. ISON Technologies Solutions Limited IT Support Engineer // Ibadan, Nigeria // January 2014 to March 2017  IT Systems and network management  End User Support (Installations, hardware and software troubleshooting, Applications support, Updates, etc).  Incident Management – Logging and Closing of Users Incident and request tickets. (Maximo, later MaxIT and SpiceWorks)  Providing support to users in remote locations. (Via phone and Remote Desktop platforms)  Microsoft Outlook: Setup, client side mailbox management on PCs and mobile devices.  Add new users/devices to network; configure network printers on new end user computers  Provides Add/Move/Change request support relating to desktop infrastructure for all Airtel showroom and zonal Offices staffs in Oyo State.  VPN installations and configurations for remote access  Video Conferencing set up (Polycom and Skype for business)  Set up and configured hardware and software on company equipment.  Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.  Maintained accurate hardware and software inventories Freelance IT Technician ICT Support Technician // Ado-Ekiti and Akure, Nigeria // July 2012 to January 2014  Installed software, modified and repaired hardware and resolved technical issues.  Resolved problems with malfunctioning products.      Followed up with clients to ensure optimal customer satisfaction. Ordered necessary supplies and parts to repair malfunctioning hardware. Repaired and replaced hardware, including HDDs, RAM, Keyboard, etc. Resolved virus and malware issues with a 100% success rate. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues. NYSC State Secretariat Chemistry Teacher // Ado Ekiti, Nigeria // July 2011 to June 2012  Preparing lesson plans, teaching classes and evaluating student progress.  Encouraging students and acting as teacher–advisors for students.  Maintaining discipline in the classroom.  Running extracurricular sports, clubs and activities (voluntary) EDUCATION Bachelor of Science - Chemistry Adekunle Ajasin University // Akungba-Akoko, Ondo state, Nigeria // April 2011 National Diploma - Science Laboratory Technology FEDERAL UNIVERSITY OF TECHNOLOGY// Akure, Ondo State, Nigeria // December 2005 Intermediate Diploma - Science Laboratory Technology (Chemistry Option) Nigerian Institute of Science Laboratory Technology, Secretariat // Ibadan, OYO // December 2005 Secondary Education Federal Government College // Ido-ani, Ondo State // July 2001 Primary School Leaving Certificate EDU NURSERY AND PRIMARY SCHOOL // Akure, Ondo State // July 1995 CERTIFICATIONS    Microsoft Specialist – Windows 7 Enterprise Desktop Support Technician Microsoft Certified IT Professional – Windows 7 Enterprise Desktop Support Technician Microsoft Certified Solution Associate – Windows 7 TRAININGS OBTAINED       CISCO CERTIFIED NETWORK ADMINISTRATION – NIIT AKURE STUDY CENTRE, 2012 DIPLOMA IN COMPUTER NETWORKING – ALISON ONLINE STUDY, COMPLETED IT SUPPORT FUNDAMENTALS – EDEX ONLINE STUDY, ONGOING COMPTIA A-PLUS - SELF STUDY WINDOWS SERVER 2008 ADMINISTRATION – SELF STUDY APPLE CERTIFIED MAC TECHNICIAN – SELF STUDY SKILLS           Hardware support for desktops, laptops, tablets, smart phones and printers. Mobile data devices installation Remote Access technology and support CISCO basic router management Data backup and retrieval Active Directory (Users and Computers) Microsoft Office 2010, 2013, 2016 and SharePoint 2013 IT Incident Management Microsoft Windows Server 2012 and Skype for Business Microsoft Windows 7, 8, 8.1, and 10 LAN installation and management.          Self-starter Patient Innovative thinker Focused Detail-orientated Strong communication skills Excellent problem-solving abilities Fast learner Honest and trustworthy REFERENCES 1. Aquila Effiong – EUS Team Manager, Jetlink Limited, Nigeria Plot L2, 401 Close, Banana Island, Ikoyi, Lagos-. Emmanuel Teknikio – Finance Department, Nigeria Agip Oil Company, Port Harcourt-. Godwin Onwubolu – Managing Director, Laura Foods Limited, Abuja- External Links: LinkedIN https://www.linkedin.com/in/chika-okorie-/ Fiverr Freelance Services https://www.fiverr.com/chikaokorie931