Chika Obodiwe

CHIKA CAROL OBODIWE Customer Service Expert MILE ONE POLICE BARRACKS, DIOBU, PORT HARCOURT, RIVERS STATE. | + - |-| Linkedin: www.linkedin.com/in/chika-obodiwe CAREER OBJECTIVE Dedicated and results-driven Banking Professional with 5+ years of comprehensive experience in customer service, office operations, and sales support. Proven expertise in training and implementing corporate-wide initiatives, with a keen focus on optimizing processes and enhancing overall efficiency. Adept at managing cash operations, ATM systems, and ensuring unparalleled customer satisfaction. Recognized for calm demeanor in mediating conflicts. Enjoy opportunities to think "outside the box" deriving new solutions to old problems through strategic information gathering, data collection, and comprehensive scrutiny. Persuasive and concise communicator; experienced in dealing with all levels of corporate activities for greater productivity and understanding. Seeking a challenging role where my strategic thinking, leadership skills and commitment to excellence will contribute to the continued success and growth of a dynamic and innovative organization. KEY ATTRIBUTES Customer Service Expert Office Administration and Management Supervising and Teamwork Data Entry and Organizational Skills Negotiation and Persuasion Detail-Oriented MS Office Suite Proficiency Excellent Written and Verbal Communication Result-Oriented Project Planning and Management Relationship Building and Networking PROFESSIONAL EXPERIENCE United Bank for Africa (UBA) | December 2020 – Present Cash Officer Supervising a team six persons.       Ensured effective and timely service delivery at all customer service units. Managed cash and vault administration, authorizing transactions, and balancing the bank’s books. Expertise in ATM management, maintaining cash availability, troubleshooting, and repair. Trained employees and managers on machine use and maintenance, ensuring optimal performance. Streamlined repair processes, minimizing downtime, and increasing overall productivity. Maintained integrity and accuracy in financial transactions and reports. United Bank for Africa (UBA) | December 2019 – 2020 Customer Service Officer  Proactively developed client relationship, anticipated and provided solutions to client’s needs.  Opened and maintained accounts in accordance with established procedures.  Supported branch sales and service teams, resolving customers queries ans service issues.  Cross-selling of bank’s products. United Bank for Africa (UBA) | July 2018 – December 2019 Teller  Processed 25+ customer transactions per hour, reducing TAT by over 75%  Handled various customer deposits, withdrawals, bill payments, and inter-bank funds transfers.  Resolved business account inquiries and balanced cash daily  Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed. EDUCATION B.Sc. Management | Ignatius Ajuru University of Education, Port Harcout, Rivers state. Nigeria 2021 - 2022 (Second Class Upper) Higher National Diploma in Business Administration and Management| Institute of Management and Technology, Enugu. 2014 – 2016 (Upper Credit) National Diploma in Business Administration and Management| Institute of Management and Technology, Enugu- (Upper Credit) INTERESTS Tech Trends, Mentoring, Volunteering and Meeting new people