CHIKA LOIS DIKE
Lagos, Nigeria
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PROFESSIONAL SUMMARY
Diligent and high energy professional with 5+years of experience and expertise in Customer Service and Front Desk
administration bringing top-notch skills in oral and written communication, active listening and analytical problemsolving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer
desires, and providing customized solutions to build loyalty.
EDUCATION
BSc Computer science | National Open University
UI/UX | Vephla University
July 2023 – Current
WORK HISTORY
Customer Service Representative | AQUA SEED Beverages
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Tracked customer service cases and updated service software with customer information.
Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs
and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Agent Banking | Firstmonie
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May 2018 – December 2021
Resolved caller issues quickly and thoroughly.
De-escalated and resolve customer complaints with punctual, polite and professional service.
Established strong customer relationships, building recommendations and loyalty.
Receptionist | Tianshi.
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January 2022 - January 2023
August 2016 – February 2018
Maintained files and records by implementing effective filling systems that boosted efficiency and
organization.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy
customers.
Providing customer care support
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and
directed to specific offices.
SKILLS
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MS Office Suits and Google web- •
based apps.
Time Management, Triaging,
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Prioritizing and Multitasking
Verbal, listening and Written
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Communication Skills.
Professional telephone demeanor •
LANGUAGES
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English (Native)
Igbo (Native)
MISC. INFORMATION
Interests: Dancing, Reading and Cooking
Referees: Available on request
Notice Period: Immediately
Work Mode: Remote
Critical thinking and Problem
solving.
Customer Care Relations
