Chika Lois Dike

CHIKA LOIS DIKE-www.linkedin.com/in/chika-dike SUMMARY ● Energetic and diligent self-starter with experience in Customer Service. ● Excels in providing exceptional service to clients; especially skilled with handling challenging customers. ● Completed an online program focused on Administration. EDUCATION ALX – Online Certificate, Virtual Assistant Vephla University– Online Diploma, Product Design (UI/UX) National Open University– Lagos, Nigeria Certificate, Virtual Assistant June 2024 – August 2024 July 2023 – May 2024 January 2015 – December 2019 WORK EXPERIENCE Administrative Assistant January 2022 - April 2024 AQUASEED Beverages – Lagos, Nigeria ● Maintained files and records by implementing effective filing systems that boosted of efficiency and organization ● Created and delivered a highly-praised presentation for AquaSeed’s relations stakeholders ● Created and managed detailed schedules for different teams ● Conducted extensive research from venue selection to travel bookings and accommodations Agent Banking May 2018 - December 2021 First Bank – Lagos, Nigeria ● De-escalate and resolve customer complaints with punctual, polite and professional service. ● Established strong customer relationships, building recommendations and loyalty. Receptionist August 2016 - April 2018 Tianshi – Lagos, Nigeria . ● Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor ● Provide care to customers and update service software with customer information VOLUNTEER ACTIVITIES Personal Assistant, School of Elegance and Eloquence December 2023 - Present Enabling women to successfully overcome challenges faced in expressing themselves and etiquette through an intensive program SKILLS Google Workspace ● Time Management ● Attention to details INTERESTS Making Research ● Cooking ● Dancing LANGUAGES English - Expert Igbo- Native