Chika Kenneth

CHIKA KENNETH Port Harcourt, Nigeria. Professional Summary Executive Assistant supporting founders and client-facing professionals whose days are fragmented by emails, scheduling conflicts, and unfinished follow-ups. I take ownership of calendars, inbox flow, reminders, and routine client communication so leaders stay focused on revenue-generating and decision-making work. Experienced in remote support across time zones with strict confidentiality. Work experience Virtual Assistant/Administrative Emperor properties and consult 2023-Present ●​ Managed executive's calendars across multiple time zones, eliminating scheduling conflicts and creating uninterrupted time for high-priority tasks. ●​ Filtered and prioritized inboxes, ensuring urgent client and financial emails were addressed promptly, preventing missed opportunities. ●​ Drafted and sent client communications, reducing delays in follow-ups and maintaining consistent engagement. ●​ Built and maintained a task reminder system, preventing missed deadlines and overdue tasks. ●​ Organized digital files and documents for fast retrieval during meetings, improving preparation and workflow efficiency. ●​ Coordinated meetings, calls, and virtual sessions seamlessly, avoiding double bookings and late starts. ●​ Handled sensitive client information with discretion, maintaining trust and confidentiality. Customer Support & Operations Assistant Happy Home Intimates(Remote) 2021 – 2023 ●​ Responded to high volumes of customer inquiries, resolving most issues on first contact and improving client satisfaction. ●​ Tracked interactions and outstanding requests using spreadsheets and task boards, reducing errors in follow-ups. ●​ Maintained accurate records of client orders and communications, streamlining information retrieval for sales and finance teams. ●​ Identified recurring customer issues and implemented process improvements, minimizing repeat complaints and saving time. Education University of Port Harcourt (Nigeria) Biochemistry Jan 2017-sept 2021 Skills ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive calendar ownership (Google Calendar, Outlook) Inbox triage & response drafting (Gmail) Client follow-ups & reminder systems Meeting preparation & notes Workflow tracking (Monday.com, spreadsheets) Confidential document handling Remote coordination across time zones Clear, professional written communication