Chika Jr Okene

CHIKA OKENE JR. Port Harcourt, Rivers State, Nigeria. PROFESSIONAL STATEMENT Highly organized, tech-savvy Virtual Assistant with 4+ years of experience supporting remote teams across data entry, digital file management, staff onboarding, and progress reporting. Known for delivering accurate and timely administrative support in high-volume environments while maintaining confidentiality and professionalism. Adept at managing digital tools, supporting project documentation, and working independently across time zones. CORE SKILLS AND COMPETENCIES ❖ File Management & Conversion Tools (PDF to Word, etc.); ❖ Staff Onboarding & Offboarding Support; ❖ High-Speed & Accurate Data Entry; ❖ File Sharing (Google Drive, Dropbox); ❖ Remote Team Collaboration Tools (Zoom, Teams, Email, Chat, etc.); ❖ Administrative Support & Reporting Tools Microsoft Office (Excel, Word, Outlook); ❖ Documentation & Photo Archiving; ❖ Data Confidentiality & Security; ❖ Fast Learner, Tech-Adaptable; ❖ English Communication (Written & Verbal). EMPLOYMENT HISTORY Position: Data Entry Officer Jul 2024 - Present Organization: AWA Engineering Company, Port-Harcourt (Remote/Hybrid) Achievements: ➢ Delivered high-volume data processing with 95% accuracy, contributing to timely internal reporting and improved project delivery. ➢ Supported internal onboarding processes by helping organize forms and digital files for contractors. ➢ Collaborated with multidisciplinary teams to resolve project data discrepancies, reducing delays in client communications by 30%. ➢ Demonstrated strong attention to detail while managing simultaneous data tasks. Position: Virtual Data Support Officer / Trainer Feb 2020 - May 2024 Organization: Center for Clinical Care and Clinical Research - CCCRN/USAID/ICHSSA 1 Project Achievements: ➢ Facilitated digital onboarding and training for over 50 field volunteers, enhancing customer service delivery and data reporting reliability. ➢ Entered case data, photo evidence, and referral records into cloud-based systems. ➢ Maintained 100% compliance in handling confidential client data, reinforcing trust in service processes. ➢ Contributed to quarterly service performance reports submitted to USAID, ensuring all client-facing data was validated and up-to-date. Position: Data Entry Consultant Nov 2019 – Jan 2020 Organization: Center for Clinical Care and Clinical Research - CCCRN/USAID/ICHSSA 1 Project Achievements: ➢ Digitized over 580 household records using KoboCollect with geolocation tagging, improving OVC case tracking accuracy. ➢ Conducted data audits and flagged over 100 inconsistencies in household assessments, supporting program integrity. ➢ Collaborated with CSOs to submit high-quality daily and monthly service reports under tight deadlines. Position: Service Support Officer Feb 2011 – Mar 2019 Organization: Tchkyas Marine Services, Port Harcourt (Remote) Achievements: ➢ Responded to client inquiries and booking requests across phone and email channels, resulting in a 90% client satisfaction rate. ➢ Collaborated with logistics and field teams to maintain accurate project records. ➢ Provided admin support, including service file updates, client onboarding documentation, and scheduling. ➢ Resolved client concerns and service delays proactively, reducing issue resolution time by 35%. ➢ Recorded service logs and installation images into internal folders for reporting. EDUCATION & QUALIFICATIONS Bachelor of Science in Computer Science Crawford University, Ogun State, Nigeria - 2009 Secondary School Leaving Certificate (SSCE) Doseg International College, Lagos State, Nigeria - 2005 CERTIFICATIONS & TRAININGS Certified IMSAFER Instructor - NO MEANS NO WORLDWIDE/CCCRN/USAID Planning for Monitoring and Evaluation (M&E) Certificate – PHILANTHROPY UNIVERSITY - In Progress CISSP (Certified Information Systems Security Professional) – In Progress MCSE (Microsoft Certified Systems Engineer) – In Progress HSE Levels 1 – 3 Certificate – (IFTDO) NOTABLE ACHIEVEMENTS ➢ Increased client retention by 25% over two years by delivering timely service updates, resolving inquiries efficiently, and providing personalized after-service follow-up support. ➢ Improved the accuracy of OVC service delivery data by 15% through digital validation tools. ➢ Developed internal Excel templates, reducing weekly reporting time by 40%. REFERENCES Available upon request.