Chika Igwe
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linkedin.com/in/chikaigwe/
About
Resourceful and detail-oriented Virtual Assistant with 3 years of experience supporting travel professionals,
combined with 2 years as a Customer Service Representative in the banking sector. Skilled in coordinating
travel arrangements, managing administrative tasks, and providing exceptional client support. Adept at resolving
customer inquiries, maintaining accurate records, and ensuring high levels of satisfaction in fast-paced
environments. Proficient in a range of digital tools and committed to delivering efficient, high-quality service to
both clients and colleagues.
Work Experience
Virtual Assistant · Etravels and Tour Company
Mar '21 - Present
· Managing calendar, scheduling meetings, and coordinating appointments to support efficient operations, [reducing
scheduling conflicts by 45%].
· Conduct market research to identify travel trends and recommending new packages or destinations, [contributing to a 10%
increase in customer inquiries].
· Itinerary creation, scheduling and reminders for both business and leisure travelers.
Fashion Design Trainee · Fumsy Fashion
Jul '18 - Oct '20
· Prepared materials, sourced fabrics and managed sample organisation
· Supported the creation of custom garments from initial sketches to final fittings.
· Assisted an individual fashion designer with daily design and studio tasks
Customer Service Representative · Zenith Bank Plc · Lagos
May '16 - Mar '18
· Maintained strict confidentiality and accuracy in handling sensitive customer data and financial records.
· Resolved customer inquiries and complaints and account issues efficiently across phone, email, and in-branch channels,
resulting in improved customer retention and positive feedback.
· Advised customers on available banking products and services, proactively identifying opportunities to cross-sell and upsell,
contributing to a 20% increase in product uptake.
· Helped reduce app-related complaint resolution time by 25%, boosting customer satisfaction.
· Delivered prompt, courteous service to customers in-person, by phone, and via email, with accurate information, consistently
achieving high satisfaction ratings.
Account Assistant · Swiz-Tech Limited · Lagos State, Nigeria
Oct '14 - Aug '15
· Coordinated and processed all departmental bank payments, ensuring 100% accuracy and timely completion of
transactions, which improved payment turnaround time by 20%.
· Managed petty cash operations, including disbursements, reconciliations, and maintaining detailed records, resulting in zero
discrepancies during internal audits.
· Provided comprehensive administrative support to the accounting team, streamlining document management and routine
financial tasks to enhance team efficiency.
· Verified and balanced payment records, supporting the finance team in maintaining accurate and up-to-date financial
information, which contributed to successful year-end reporting.
Sales Representative · GSK · Lagos State, Nigeria
Jan '12 - Apr '14
· Participated in promotional shows and sales of products at different locations.
· Achieving team sales targets and providing reports.
· Addressing customers inquiries, complaints and returns.
Volunteer Experience
Research Assistant, Marketing Support Services Limited — Lagos, Nigeria
Jan '13 - Mar '14
· Marketing Support Services Limited · Lagos, Nigeria
· Collaborated in bi-weekly project meetings, proposing process-streamlining ideas that reduced research cycle time by 35%.
· Prepared and organized research materials (surveys, questionnaires, experimental tools), creating a centralized digital
repository that improved team access efficiency by 15%.
· Supported the preparation of reports, presentations, and academic papers by compiling findings and formatting documents.
Education
University of Lagos | Bachelor of Arts (BA)
Grad Apr '13
English Language & Literature
[Graduation Date: April 2013]
[Location: Lagos, Nigeria]
[Relevant Coursework: Business Communication, Professional Writing, Research Methods, Editing & Proofreading]
[Capstone Project: Coordinated and edited a departmental newsletter, improving readership by 10%]
Certifications
On-Demand Digital Skills
Jun '25
Digital Witch IT Support Team
Skills
Travel & Itinerary Management · Calendar & Email Management · Project Management Tools (Asana, Trello, Jira, Team
Management, Hubspot, Monday.com · CRM Tools [Hubspot, Freshdesk, Intercom} · Google Workspace · MicroSoft Office
Suite · Written & Verbal Communication · Time-Management · Organization Skills · Attention to Detail
