CHIKA IDIKA-
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Profile
Detail-oriented professional with experience in
data entry, customer service, and records
management. Highly organized and selfmotivated, with excellent communication and
interpersonal skills. Demonstrated ability to
prioritize tasks and meet deadlines. Adept in
quickly learning and adapting to new software
and systems.
Professional Experience
Data Entry Specialist
Tree XRF.
June 2023 – present | New York, U.S.A.
Collaborated with team members to ensure
timely completion of projects within given
deadlines.
I utilized advanced computer skills to
accurately enter large volumes of numerical
data into multiple databases and
spreadsheets.
I performed data entry and validation of
customer information in a high-volume, fastpaced environment.
Preserved customer confidence and protected
operations by keeping information
confidential.
Produced detailed reports on the status of
projects using Microsoft Office Suite tools
such as Word, Excel, and PowerPoint.
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Lagos, Nigeria
www.linkedin.com/in/chikaidika
Education
Education English
Abia State University, Uturu.
September 2015 – September 2019 | Abia State, Nigeria
Skills
Data Entry
Magical, Zoho Forms, nTask, Spreadsheet.
Computer Skills
Google Suite, MS Workspace, HTML, CSS, SQL.
Customer Relationship Management Systems
Zendesk, Monday.com, HubSpot.
Live Chat Software
LiveChat, HubSpot, Intercom.
Analytic Tools
Tableau, Zendesk, Google Analytics.
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Customer Support Specialist
Eduvision Network Services
August 2023 – January 2024 | Lagos, Nigeria
Compiled detailed reports on all customer
interactions using CRM software tools such as
Salesforce and Zendesk.
Efficiently identified customer needs through
active listening and questioning techniques.
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Communication Tools
Zoho, Asana, Trello
Collaborated closely with other departments
on issue resolution within established
service-level agreements.
Demonstrated excellent communication and
interpersonal skills when interacting with
customers over the phone, or email.
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Certificates
Customer Service Foundation - LinkedIn
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Customer Service Representative
Thonia Expert Cleaners
October 2021 – March 2023 | Lagos, Nigeria
Respond to customer inquiries and
complaints in a timely and professional
manner.
Provide information and support on various
products to customers.
Meet and exceed performance targets,
including customer satisfaction and sales
goals.
Customer Service: Creating Customer Value LinkedIn
Building Rapport on Virtual Sales Calls - LinkedIn
Introduction to Data Analysis - SkillUp
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Foundations: Data, Data, Everywhere - Google
Customer Service: Problem Solving and
Troubleshooting - LinkedIn
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Customer Service Representative
Austino Trade Links
July 2019 – October 2021
Respond to customer inquiries via phone,
email, and chat
Provide information and support to
customers
Meet and exceed sales targets through
upselling and cross-selling techniques.
Utilize CRM software to track customer
interactions and information.
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ALX Virtual Assistant Programme
