OGUGBUAJA CHIKA FAITH
E :-
P :-
in: chika-faith
PROFESSIONAL SUMMARY
A detail-oriented, organised and proactive virtual assistant with over 3 years
experience in IT support. A tech-savvy, who goes above and beyond to meet clients'
expectations, a problem solver that you can rely on. A smart individual with superior
skills in both team-based and independent capacities.
SKILLS
Technical Skills
Media Management/ Set up
Multi-Channel Communication:
Phone, email, chat support
Typing Skills
Data Entry
Google Workspace
Google Suits
CRM Tools
English fluency
Soft Skills
Communication Skills
Teamwork
Active listening
Risk management
Customer Support
Time Management
Active listening
Building Customer Loyalty
WORK EXPERIENCE
July 2023 - Present
Personal Assistant
i&i Fashion Republic,
Uyo.
Coordinating personal errands for the CEO and increasing
efficiency by 30%
Digitised information and documentation ensuring 100%
confidentiality.
Answering phone or email messages.
Arranged business trips by securing air and ground
transportation, reserving hotels and conference rooms and
preparing itineraries.
Reviewed records for accuracy and compliance, revising 30%
of the company's handbook to reflect updated state federal
and company regulations.
Provided direct feedback to management regarding
account activities and customer complaints.
Reviewed shipping documents with purchase orders.
Organised all phone, email text, and chat messages with 97%
accuracy Coordinated calendars and scheduled meetings,
conferences, and business trips.
March 2022- July 2023
Executive Assistant.
Kelby Limited,
Lagos.
Scheduled meetings for the CEO using meeting scheduling
software like Calendly, Google Calendar, etc.
Assigned tasks to team members using Hubspot, and
Monday.com CRM software.
Logged meetings
Managed emails and Calendars for the CEO
Handled travel itineraries for the CEO
Prepared reports, presentations and other documents for
meetings and events.
Facilitated the onboarding of new employees.
March 2022- July 2023
Virtual Assistant
Ara limited ,
Lagos.
Scheduled meetings for the CEO using meeting scheduling
software like Calendly, Google Calendar, etc
Assigned tasks to team members using Hubspot, and
Monday.com CRM software.
Logged meetings.
Managed emails and Calendars for the CEO
Handled travel itineraries for the CEO
Prepared reports, presentations and other documents for
meetings and events.
Facilitated the onboarding of new employees.
EDUCATION-
Bachelor of Arts
University of Uyo,
Uyo Nigeria
Communication Arts
-
Diploma
University of Uyo,
Uyo Nigeria
Law
TRAININGS AND CERTIFICATIONS
2024 https://coursera.org/
2023
Digital witch support
2023
Coursera
2022
Udemy
Foundation of project management.
General Virtual Assistant/ Customer Service.
The Bits and Bytes of Computer Networking.
Everything About Virtual Assistant.
INTERESTS
Travelling, Cooking, Reading, Exploring
REFERENCE
Available on request
