CHIKA EZIMORAH
FESTAC Town, Amuwo Odifin, Lagos, Nigeria.
--www.linkedin.com/in/chika-ezimorah-a66a4065
CAREER OBJECTIVE
Goal-oriented passionate Customer Service Manager, Social Media Manager, Marketing, and
Communication expert, skilled in Public Relations, Public Speaking, and Presentation; Intelligent
friendly individual, experienced and coachable, expert in increasing productivity and
customer satisfaction while driving revenue and sales, committed to streamlining
procedures while optimizing employee talent, seeking to leb]verage my professional
knowledge to grow in a suitable role in your organization.
SKILLS
Effective Communication. Customer Service. Good Listening. Customer, and Media
Relations. Digital Marketing. Social Media Management. Facebook Advertising.
Administrative Support. Marketing and Advertising. Customer Relations. Basic Graphic
Designing. Attention to detail.
WORK EXPERIENCE
Field Sales Manager
2019 - till date.
JIJI.NG, Digital Advertising Company.
❖ In-corporated one-on-one sales strategies, boosting sales by an additional 57%.
Closed average of a good number of sales calls each quarter.
❖ Achieved established KPI for the company's regional team and individual
performance through teamwork and focus on customers.
❖ Identified prospects' needs and, developed appropriate responses along with
suitable information on products and services.
❖ Achieved sales goals and service targets by cultivating and securing new
customer relationships.
Customer Service Representative
2015 - 2018.
ISON BPO International Limited (MTN- Process)
❖ Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns.
❖ Provided primary customer support to internal and external customers.
❖ Used company troubleshooting resolution tree to evaluate technical problems
and find appropriate solutions.
EDUCATION
Bachelor of Science Mass Communication
Nnamdi Azikiwe University Awka
2010 - 2013
National Diploma in Mass Communication
Nnamdi Azikiwe University Awka
2018 - 2010
CERTIFICATES
Fundamentals of Digital Marketing by Google (02/2019 - 02/2019)
Digital Marketing for Entrepreneurs: Complete Course by Udemy (10/2021 - 10/2021)
INTERESTS
Traveling, Learning, Vlogging, Dancing, Presentation, Adding Value.
LANGUAGES
English: Bilingual Proficiency
Igbo: Native or Bilingual Proficiency
