Chika Egbo

CHIKA EGBO - https://www.linkedin.com/in/chika-egbo-0a6b45b8/-Plot 32 Nomeh Drive, Trans Ekulu, Enugu, Nigeria PROFESSIONAL SUMMARY ___________________________________________________________________________ I am a highly resourceful individual with over 7 years of experience in customer relations, and general office administration and management. WORK EXPERIENCE ___________________________________________________________________________ CUSTOMER CARE/VIRTUAL ASSISTANT Bebbs Atlantic Ltd, Enugu Mar 2020 - Present Responsibilities:                Scheduling appointment Customer support Handling and answering mails, emails, chats and calls Inbound /outbound calls Scheduling messages Travel arrangements Attending to customers Organizing files Planning itinerary Taking minutes during meetings Processing orders Providing feedback Keeping records of customer interactions, transactions, comments, and complaints Administrative Support Technical Support Administration Officer Ema Nwaba Interbiz Ltd, Enugu Sep 2015 - Jan 2019 Responsibilities:   Drove workflow improvements by streamlining processes. Monitored and updated employee database and managed scheduling for team.    Drafted and distributed invoices for outstanding payments. Coached employees through day-to-day work and complex problems. Processed purchase orders, service contracts and financial reports. Administrative Assistant National Youth Service Corps, Warri, Delta. Aug 2014 - Jul 2015 Responsibilities:      Handled client correspondence and tracked records to foster office efficiency. Arranged rapid office equipment repair and maintenance with vendors. Generated reports and typed letters in Word and prepared PowerPoint presentations. Sorted and distributed office mail and recorded incoming shipments for corporate records. Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data. EDUCATION ___________________________________________________________________________ Theatre Arts Nnamdi Azikiwe University, Awka, Anambra.     Nov 2009 - Aug 2013 Second Class Upper (Honours). Managed the departments costume room for 2 and a half years. Managed more than 5 stage plays and a dance project. Proficient in Theatre management, and schedule coordination with strong organizational skills. SKILLS ___________________________________________________________________________        Leadership and Organizational Skills Use Microsoft Excel to develop inventory tracking spreadsheets. Good Interpersonal Communication Skills Customer Service Marketing & Sales Microsoft Office Ability to Work under Pressure     Ability to Multitask Fast Learner Ability to Work in a team Adaptability VOLUNTEER WORK ___________________________________________________________________________ Presiding officer Independent National Electoral Commission, Warri, Delta       Received all election materials for the Polling Unit. Took charge of the Polling Units. Supervised and troubleshoot election devices at the Polling Units. Counted the number of accredited voters in the Register of Voters. Recorded all incidents of failed verification and reconciled the numbers. Conducted the election at the Polling Units, (This included accreditation of voters, voting, sorting & counting, collation of party scores pasting of form EC 60E, result form at the Polling Units). Costume Manager Theatre Arts Department, Nnamdi Azikiwe University, Awka      Mar 2015 - Apr 2015 Aug 2010 - Oct 2012 Managed rentals and customer account operations efficiently. Assisted customers in selecting appropriate ensemble for events and holidays. Organized and restocked shelves with variety of costumes and accessories. Cleaned shop and maintained apparel in wardrobe of fancy dress, theme and popular character styles. Developed in-depth knowledge of costume inventory techniques.