Chijioke Prosper

CHIJIOKE PROSPER Port Harcourt, Nigeria | - |-| linkedin.com/in/chijioke-uprosper-ab4a34339 PROFESSIONAL SUMMARY Experienced and resourceful Virtual Assistant and Administrative Support Specialist with a strong background in telemarketing, customer support, and project management. Adept at managing complex schedules, conducting lead generation, and utilizing advanced tools like HubSpot, Freshdesk, and Asana to optimize workflows. Certified in Artificial Intelligence Career Essentials, bringing expertise in AI-driven solutions to streamline operations and improve productivity. Skilled in fostering client relationships and ensuring high levels of satisfaction in dynamic, fast-paced environments. CORE SKILLS • Administrative Support: Calendar management, travel coordination, email correspondence, and task prioritization. • Customer Support: CRM tools (HubSpot, Freshdesk), issue resolution, and empathetic client communication. • Project Management: Proficient with Asana, Trello, ClickUp, Monday.com, and workflow optimization. • Sales Expertise: Lead generation, cold calling, sales pipeline management, and client retention. • Technical Skills: Microsoft Office Suite, Google Workspace, Apollo.io, Lemlist, and Zoho Cliq. • Soft Skills: Time management, adaptability, problem-solving, and confidentiality. PROFESSIONAL EXPERIENCE Virtual Assistant – Administrative & Customer Support Freelance | Remote | January 2023 – Present • Provided comprehensive administrative support, including inbox management, appointment scheduling, and document preparation. • Leveraged tools like HubSpot and Freshdesk to manage client interactions and enhance service delivery. • Coordinated team activities using project management platforms such as Asana and Trello. • Conducted research to support client projects and generated leads using tools like Apollo.io and Lemlist. • Facilitated virtual meetings via Zoom and Google Meet, preparing agendas and managing followup actions. Telemarketing Specialist Prudentialzenith Life Insurance | Port Harcourt, Nigeria | April 2024 – December 2024 • Generated leads and set up sales appointments through cold calls and email campaigns. • Improved appointment success rates by implementing strategic outreach techniques. • Utilized CRM platforms to maintain accurate client records and streamline follow-ups. • Collaborated with the sales team to refine scripts and increase conversion rates. Financial Advisor Zenith Bank | Port Harcourt, Nigeria | August 2023 – April 2024 • Delivered personalized financial advice to clients, fostering long-term relationships. • Managed multiple client appointments, ensuring seamless scheduling and follow-ups. • Maintained compliance with industry standards while exceeding client expectations. EDUCATION • Bachelor of Technology in Urban and Regional Planning Rivers State University | October 2023 CERTIFICATIONS • Certified Virtual Assistant – ALX (2024) • Artificial Intelligence Career Essentials – ALXAfrica (2024) • Lead Generation/Cold Calling - Digital Witch (2024) • Airbnb - Digital Witch (2024) • Telemarketing, Customer Support, and Project Management – Digital Witch (2024) INTERESTS Optimizing virtual operations, AI-driven solutions, and enhancing customer engagement.