Chijioke Chukwumezie

CHUKWUMEZIE CHIJIOKE Lagos Nigeria- PROFESSIONAL SUMMARY Customer Service professional with over 10 years of experience in the banking, and real estate industry. Armed with expertise in IT support, Sales and marketing, communication and negotiation. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. SKILLS ● Sales and Marketing ● IT Support ● Virtual Assistant ● Microsoft Office tools ● Excellent Communication skills ● Analytical and Critical Thinking ● Lead prospecting ● Sales Closing ● Customer Relations ● Records management ● Creative problem solving ● Administrative support WORK HISTORY 05/2018 to Current Managing Partner Stravon international company Limited ● Coordinates with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials. ● Provides feedback to all departments on brand consistency in outbound communications. ● Researches industry and marketplace trends to develop marketing solutions and enhance business operations. ● Boosts brand awareness and generated leads while managing internal and external marketing campaigns and programs. ● Stays current on changes in federal and state laws and communicated changes to team members to mitigate risks. 11/2013 to 06/2017 Customer Relationship Officer/product Officer Access Bank Plc ● Used consultative techniques to understand customer needs and make strategic referrals to business partners. ● Developed summaries to assess each client's participation level and determine targets for follow-up plans. ● Managed department call volume per day and coordinated department schedules to maximize coverage during peak hours. ● Assisted with conflict resolution during partnership negotiations and acquisitions. ● Communicated with customers to assess and address individual needs, providing timely and quality support via recent systems and technology. ● Reinforced established quality control standards and followed procedures for optimal customer interactions. 03/2011 to 06/2013 Sales Representative Diamond Bank Plc ● Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages. ● Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals. ● Developed and implemented marketing plans to increase brand awareness and drive sales. ● Monitored service after sale and implemented quick and effective problem resolutions. ● Met existing customers to review current services and expand sales opportunities. ● Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. EDUCATION 09/2006 to 10/2010 Madonna University - Anambra State, Nigeria B.Sc. in Economics -2010