Chihurumnanya Peace Okorie

CHIHURUMNANYA PEACE OKORIE Customer service representative PROFESSIONAL SUMMARY Result-oriented Customer service professional with over 5 years of experience and expertise in resolving complex customer inquiries. Skilled at transforming customer feedbacks into actionable insights that can drive revenue and increase customer loyalty. Effectively manages multiple priorities and works independently or with a team to complete projects on schedule. SKILL SET • • • • • • • • • • • • Microsoft Office (Word, Excel, PowerPoint, Outlook) Microsoft Teams Zendesk Jira service desk Salesforce Slack Bilingual customer support Telesales (inbound & outbound) Data Entry Native English speaker, Fluent in French Great adaptability and flexibility Excellent team spirit with strong positive attitude RELEVANT WORK EXPERIENCES Customer Sales Representative - 2007 to 2008 AJ Plastics Lagos, Nigeria • Served as the main liaison between customers, management and sales team. • Managed day to day distribution plan for sales team and reviewed their sales target. • Helped drive sales goals and achieved monthly quotas. • Ensured visibility and availability of goods across the country • Effectively communicated with and assisted sales, marketing and administrative teams on a daily basis. • Built long-term customer relationships and advised customers on purchases and promotions. • Developed an impeccable reputation as an efficient service provider with high levels of accuracy. Time off for Education and personal development – 2008 to 2010 Enrolled for further educational studies and self-development Marketing and Sales representative – 2010 to 2015 Anyitex Limited, Abidjan - Ivory Coast • • • • • • • Engineered sales and marketing activities and managed customer post-sales support. Accounted for the sales department budget that includes cost of sale, purchasing of marketing merchandise and payment of contracted sales staff. Developed and maintained strong client relationships that assist key business groups including business associations and retail trade groups to undertake marketing, business development and promotional initiatives. Initiated two key partnerships, which resulted in 54% revenue growth. Implemented marketing strategies, which resulted in 12% growth of customer base. Reduction of churn rate through establishing relationship with past and current clients. Managed customer detail through the KYC (Know your customer) program. Executive Assistant – 2016 to 2017 AFRICAN DEVELOPMENT BANK, Abidjan – Ivory Coast • Managed the Executive Director’s Diary by coordinating and scheduling meetings and appointments within/out of the bank as well as ad-hoc appointments; • Handled the logistics and documentation of the Executive Director’s office relating to travel, press conference, and occasions such as cocktails, luncheon, signing of loans agreements and group consultative mission trips • Prepared and electronically classified correspondence of the Constituency’s member countries and dispatched the same to constituency Governors; in addition, assisted in the translation of the correspondence. • Provided general office administrative support to the Executive Director and the Advisors such as mailing, receipt, sorting, retrieving and dispatching documents, records and reports; drafting and reviewing of correspondence and letters. Brand Representative – 2019 to present Longliqi Int’l, China • Positions the company for better exposure and greater marketability • Trains and manages a successful team to build sales by improving their people skills • Performs communication with qualitative knowledge of corporate branding, public relations, • Efficiently handles sales management functions and creates eye-catching contents • Maps out and effectively implements successful marketing strategies that drive massive sales revenue EDUCATION Bachelor of Arts in Business Administration, 2016 Institut Britannique de Management et de Technologie (IBM-T) Abidjan, Côte d'Ivoire IT Support Training Polac IT Training Institute Lagos, Nigeria. Certificate in People Management - Online Certificate course by Ecognise education centre.