Chigozirim Vera Ojunta

OJUNTA VERA CHIGOZIRIM (CUSTOMER SERVICE PROFESSIONAL) PROFESSIONAL SUMMARY Highly talented Customer Service professional; possessing invaluable experience in rendering quality Customer Services in line with customer demands. I am leveraging on my acquired skills in cash management and non-cash transactions to be able to exceed expectation and excel in my given role and deliverables.- Abuja, Nigeria S K I L L S: LINKEDIN PROFILE • https://www.linkedin.c om/in/ vera-ojuntab- EDUCATION B.sc: Marketing. IGNATIUS AJURU UNIVERSITY OF EDUCATION- 2022 HND: Marketing KENULE BEESON SAROWIWA POLYTECHNIC BORI- 2016 . Soft Skills Technical Skills • Good communication and interpersonal skills • Customer Relationship Management • Tact, discretion and diplomacy • Maintaining strict confidentiality • Problem Solving and conflict resolution • Microsoft Office (Word, Excel, PowerPoint). • Empathy and emotional intelligence • Critical thinking and analytical Skills WORK HISTORY October 2021 - Current Customer Service Officer – United Bank for Africa PLC Abuja, Nigeria. • Communicated with customers in the simplest form also using local dialect when necessary to enhance customer service. • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product so as to recommend banking products or services to meet customer needs. • Adhering to established security procedures and report LANGUAGES • English: Proficient • • CERTIFICATION Professional Risk Manager potential fraud or safety violations to management for immediate recourse. Actively work to build branch credibility and develop relationships to increase community and industry visibility and overall profitability. Perform daily interbank fund transfer promptly and accurately for customers. Monitor transactions and customer behavior to identify signs of fraud. December 2019 – October 2021 Teller & FT – United Bank for Africa PLC Abuja, Nigeria   Ensure effective branch cash management Ensure Atm uptime  Processing of pensions, bulk salary payments, remittances Franchise collections; Bank draft, offshore transfers, traveling allowance,cheque clearing etc. Cash proof preparation and balancing.   Institute of Organizational Administrative Risk Management 2017 – 2018 Office Administrator – Nigerian Army School of Finance and Administration Lagos, Nigeria • • • • Delivered clerical support by handling range of routine and special engagements. Informed and supported management through consistent communication and administrative support duties. Processed incoming and outgoing correspondence according to established procedures Organize and schedule appointments. Welcomed office visitors and alerted staff to arrivals of scheduled appointments. REFERENCES Available upon request. .