Chigozirim Orji

CHIGOZIRIM MESCACH ORJI-LinkedIn United Kingdom & Nigeria (Remote & On-Site Availability) PROFESSIONAL SUMMARY Versatile Administrative & Customer Support Specialist with international and local experience in executive assistance, virtual collaboration, customer relations, and project coordination. Adept at optimising workflows, managing stakeholder communications, and enhancing client satisfaction through efficient administrative processes. Skilled in using CRM tools (Salesforce, HubSpot), Microsoft Office Suite, Google Workspace, and project management platforms (Trello, Monday.com) to streamline operations. Open to remote, hybrid, or shift-based roles across different time zones. KEY SKILLS AND COMPETENCIES • • • • • • • Administrative Support & Executive Assistance – Calendar & email management, scheduling, travel coordination, document preparation, stakeholder engagement Customer Service & Client Relations – CRM expertise, conflict resolution, client retention, issue resolution, sales support Virtual Collaboration & Communication – Zoom, Microsoft Teams, Google Meet, remote teamwork Project Coordination & Workflow Optimization – Task prioritisation, milestone tracking, crossfunctional collaboration Data Entry & Reporting – Accuracy in data input, analysis, performance tracking, report generation Technical Proficiency – CRM systems (Salesforce, HubSpot), Google Workspace, Microsoft Office Suite, project management tools (Trello, Monday.com) Attention to Detail & Quality Assurance – Proofreading, data integrity, compliance monitoring PROFESSIONAL EXPERIENCE Operation Assistant TransforME Now | New York, US [Remote] October 2023 – January 2025 • • • • • Managed CEO’s calendar, emails, and international meeting schedules, improving workflow efficiency by 25%. Provided technical support for virtual DEI (Diversity, Equity, and Inclusion) training workshops, achieving a 98% participant satisfaction rate. Handled administrative support for executive projects, ensuring timely and seamless execution. Developed and delivered client proposals, increasing acquisitions by 15%. Utilized project management tools to streamline operations, boosting efficiency by 25%. • • Managed financial records using Microsoft Excel and Google Sheets, tracking expenses and preparing invoices. Conducted research on leadership, diversity, and business communication to enhance training materials Project Manager Stekha | Lagos, Nigeria January 2023 – October 2023 • • • • Managed multiple projects, ensuring 95% client satisfaction. Oversaw all project phases, meeting deadlines and budgets effectively. Led cross-functional teams, achieving a 100% project completion rate. Conducted regular client status meetings, improving transparency and engagement. Client Relations Manager Mature Travel and Tour Ltd | Lagos, Nigeria April 2020 – January 2023 • • • • • Developed a customer management system, increasing retention by 45%. Created data-driven marketing strategies, boosting sales by 30%. Optimized client database management, improving tracking and response time. Identified upselling opportunities, increasing transaction values by 20%. Streamlined customer service protocols, achieving a 40% satisfaction increase. Sales Representative Primark | Bristol, United Kingdom March 2015 – January 2017 • • • Exceeded sales targets by over 10% each quarter. Earned 100% scores in three consecutive mystery shopping evaluations. Enhanced customer engagement, boosting retention rates by 15%. Radio Presenter Ujima Radio CIC | Bristol, United Kingdom March 2015 – February 2016 • • • • Increased live show attendance by 30% through engaging content. Built a listener community, increasing participation by 25%. Improved time management, reducing program overruns by 15%. Utilized persuasive communication, increasing sponsorship sales by 20%. EDUCATION AND CERTIFICATIONS Ai Career Essentials ALX | Remote | December 2024 - Present Transition into Product Management ProductDive | Lagos, Nigeria | December 2021 Level 3 Award in Leadership and Management University of the West of England Bristol | Bristol, United Kingdom | September 2015 – July 2016 BSc in Aerospace Engineering University of the West of England | Bristol, United Kingdom | September 2014 – July 2017 Foundation Certificate in Science and Engineering University of the West of England | Bristol, United Kingdom | September 2013 – July 2014 WAEC Certificate (High school certificate) Command Secondary School | Lagos, Nigeria | September 2006 – July 2012 VOLUNTEERING & LEADERSHIP Golden Heart Place Foundation • • Fellowship Care Leader (2023 – Present): Founded a support community, providing counseling and organizing events. Media Lead (2019 – 2023): Led a media team, increasing engagement and viewership by 40%. ADDITIONAL INFORMATION • • Remote & Hybrid Work: Open to shift-based and remote roles across time zones. Languages: Fluent in English. Excellent references are available upon request