Chigozie Nwoko

I am a Customer Service and Communications Professional with excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience. I possess knowledge of and experience with information and communications technology.

I am disciplined with strong time management skills; able to work to deadlines.

I started my professional working experience in 2012 working with an IT company. During this period I gathered knowledge in -Disaster Recovery and Contingency Planning, -General IT services, -Enterprise Content Management (ECM) solutions, -Information (Data) and Document Capture. I also worked with different organizations to maximize the value of their information technology resources.

In December 2015, I started a career in the Financial institution, working in the Customer Engagement and Digital Banking Division, where I gathered experience in telesales, customer retention, customer service, and dispute resolution.

My most recent experience has been handling customer complaints via all channels. One reason I enjoy this business and the challenges that go along with it is the opportunity to connect with people. During the job, I have formed some significant customer relationships by building customer retention.

I am very attentive to details and keen on ensuring customer satisfaction. I pride myself on my reputation for following through and meeting deadlines. While on the job, I learned a wide range of skills with a keen eye for details.