Chigozie Linda Chukwu

CHIGOZIE LINDA CHUKWU Customer Support Representative | BDE Ibadan, Nigeria Portfolio: https://bit.ly/4qhYFV4 PROFESSIONAL SUMMARY Customer Support Analyst and Sales Closer with over 10 years of experience in telecoms and Edtech, specialist in customer onboarding, issue resolution, and consultative selling. Proven ability to close deals, retain customers, and deliver high-quality support through personalized engagement and data-driven outreach. CORE SKILLS & TOOLS Customer Support & Onboarding | Lead Generation | Consultative Selling | Deal Closing Conflict Resolution | Customer Retention | Objection Handling | Follow-ups Tools: GoHighLevel | Apollo.io | Zendesk | HubSpot | Intercom | Email | WhatsApp Business | Google Workspace | Microsoft Office | Asana | PROFESSIONAL EXPERIENCE Tritek Academy – Customer Support Analyst & Sales Closer (Remote) 2025 – Present Closed about 50 deals in two months and added about £19,000 to the organization’s revenue using consultative selling, tailored course recommendations and consistent follow ups. Used GoHighLevel, Email, and WhatsApp Business to interface and nurture leads and also to close deals. Warmed and followed up on leads, handling objections and maintaining a high conversion rate. Onboarded and supported 100+ newly enrolled students, improving engagement and learning experience. Consistently received positive customer feedback for professionalism and responsiveness. Globacom Nigeria – Sales & Business Development Executive (Hybrid) 2022 – Present Grew partner and client base from 25 to 80+ through relationship management and onboarding. Increased activation and revenue by 50% within 8 months through consultative selling and follow-ups. Conducted market research and drafted sales reports to guide management decisions. Globacom Nigeria – Customer Care & Escalation Officer (onsite) 2015 – 2022 Handled 180+ customer interactions daily across calls, chat, and email. Promoted to Escalation Officer for strong complaint resolution and customer advocacy. Maintained 95%+ KPI performance and reduced churn through effective issue resolution. Converted support interactions into sales through needs-based recommendations. EDUCATION MSc – Peace & Conflict Resolution National Open University of Nigeria BA – History & Diplomatic Studies University of Port Harcourt CERTIFICATIONS -Cold Email & B2B Sales – Udemy (2025) -IT Support – Digital Witch (2025) -Generative AI for Business – LinkedIn Learning(2025) -Globacom New Employee Customer Service Training (2015)