Chigozie Favour Maduoma

CHIGOZIE FAVOUR MADUOMA Short-Term Rental Virtual Assistant | Airbnb Co-Host PROFESSIONAL SUMMARY Detail oriented and reliable Virtual Assistant with 2+ years of remote administrative experience and specialized support for Airbnb, Booking.com, and short we stay property hosts. Skilled in guest communication, booking coordination, calendar syncing, listing optimization, and operations support. Adept at ensuring smooth check-ins, high guest satisfaction, and 5-star experiences. I help busy hosts reclaim time and scale operations while maintaining exceptional hospitality standards. CORE SKILLS ●​ Guest Messaging & Booking Support​ ●​ Airbnb & STR Listing Management​ ●​ Calendar Syncing & Coordination​ ●​ Check-in/Check-out Coordination​ ●​ Review Monitoring & Response​ ●​ Property Research & Competitor Analysis​ ●​ Inbox & Communication Handling​ ●​ Document Management & Reporting​ ●​ Remote Team & Vendor Coordination​ ●​ Tools: Google Workspace, Trello, Zoom, Canva, Notion, Calendly, Asana​ RELEVANT EXPERIENCE Virtual Assistant – Miraculous SPark July 2023 – March 2025 | Remote ●​ Coordinated 150+ appointment schedules, improving time management and reducing double bookings.​ ●​ Handled high-volume inbox management and resolved 90% of client concerns within 24 hours.​ ●​ Maintained accurate digital records for over 200 clients, supporting efficient booking and customer service.​ ●​ Created structured customer reports and operational spreadsheets, improving reporting efficiency by 40%.​ ●​ Researched industry pricing and competition to assist in optimizing service rates and packages.​ ●​ Managed calendar logistics and travel arrangements for staff attending training and site visits.​ SHORT-TERM RENTAL EXPERIENCE & TRAINING STR Academy - 2025 ●​ Hands-on training in listing optimization, calendar syncing, and OTA platforms (Airbnb, Booking.com).​ ●​ Learning guest-first practices to drive 5-star reviews and reduce booking friction.​ ●​ Exposure to pricing strategy, guest communication etiquette, and automation tools for hosts.​ EDUCATION University of Port Harcourt, Nigeria B.A. Linguistics and Communication Studies – 2019 CERTIFICATIONS EHR (Empower Her Remotely) – Virtual Assistant Training – 2025 TOOLS & PLATFORMS ●​ STR Tools: Airbnb, Booking.com, Calendly, SurveyMonkey​ ●​ Productivity: Google Workspace, Microsoft Office, Trello, Zoom, Notion, Asana​ ●​ Communication & CRM: Zendesk, LiveChat, HubSpot, Zoho CRM​ ●​ Marketing & Social Media: Canva, Buffer, SocialBee, MailChimp, Hootsuite​ ●​ Data & Reporting: Microsoft Excel, Airtable​