Chigozie Agu

AGU CHIGOZIE CHRISTIANA PERSONAL DETAILS: Phone: - Email:- SUMMARY I am a highly organized and detail-oriented professional with experience in Admin Support,Data entry, Customer service and Virtual assistance. Skilled in accurately managing data, utilizing CRM tools like Salesforce, Zoho, and HubSpot, and providing top-tier customer support. Proficient in Microsoft Office, Google Workspace, and project management tools such as Trello and Asana. Adept at handling administrative tasks, managing schedules, and resolving customer inquiries to ensure smooth operations and client satisfaction. Strong communicator with excellent time management and problemsolving abilities, ready to contribute to your team’s success. SKILLS •Strong verbal and written communication skills for effective client and customer interaction. •Skilled in time management, prioritizing tasks, and meeting deadlines in a fast-paced environment. •Experienced in using CRM tools like Zoho, Salesforce, Zendesk, and HubSpot to manage customer interactions. •High accuracy in data entry and maintaining detailed records. •Proficient in Microsoft Office and Google Workspace (Excel, Word, Google Sheets, Docs) for reporting and documentation. •Experienced in administrative tasks, including scheduling, email management, and calendar organization. •Adapt at problem-solving and resolving customer issues efficiently. •Capable of multitasking without compromising quality. • Familiar with Saas •Familiar with collaboration tools like Slack, Asana, and Trello for remote team coordination. •Skilled in customer retention through effective communication and empathy. •Strong ability to analyze and interpret data for decision-making. •High typing speed with excellent accuracy. •Detail-oriented, ensuring completeness and correctness in all tasks. •Quick learner, adaptable to new tools and workflows. •Strong team player, able to collaborate remotely and in-office. •Proficient in using Microsoft Excel and Google Sheets for data organization and analysis. •Experienced in SAP, CRM software (Salesforce, HubSpot, Zoho), and financial data entry tools (QuickBooks, Xero). •Skilled in database management (MySQL, Microsoft Access) and OCR tools like ABBYY FineReader. •Familiar with data validation tools like Dataedo and Talend. •Knowledge of ERP systems such as Oracle NetSuite and Microsoft Dynamics for data entry and business management. •Experienced with document management systems like SharePoint, DocuWare, and Google Drive. EXPERIENCE Promethean Consulting Limited Customer Support Specialist (Remote)            August 2021 till present Respond to customer queries via phone, email, or chat. Input 2FA codes Provide product or service information to assist customers in making informed decisions. Resolve customer issues or complaints in a timely and effective manner. Manage secure systems Escalate unresolved issues to higher management when necessary. Maintain a positive and professional attitude toward customers. Keep detailed records of customer interactions, transactions, comments, and complaints. Collaborate with internal departments to ensure customer satisfaction. Mentor new customer service representatives to improve team performance. Identify inefficiencies in the customer service process and implement solutions to improve service delivery. Sight Networks Nigeria Limited Data Entry Specialist (Remote) • • • • • • Aug 2020 – July 2021 Transferred data from hardcopies of data into computer files or database systems. Encoded data directly from consumers or clients. Received and processed invoices for payment and updated invoice details accordingly. Entered data accurately into appropriate fields in various software programs. Identified and corrected errors in data entry. Retrieved data from databases and files when requested. Addys Diabetes Health Store Client Service Representative/Business Developer( Remote) • • • • • • June 2019 – March 2020 Entered, enhanced, and maintained precise data in organizational database, ensuring accuracy and consistency. Conducted regular quality checks to validate data integrity and identify discrepancies. Collaborated with cross-functional teams to address and rectify data-related issues promptly. Prepared and delivered comprehensive reports on data entry activities, demonstrating attention to detail. Managed sensitive information confidentially, adhering to stringent data protection policies. Closed sales daily and conversed with clients Cadaora Events Limited Data Entry Specialist/ Executive Assistant(Remote) • Aug 2016 - April 2018 Transferred data from various sources into computerized systems with a focus on accuracy and efficiency. • • • Created error-free spreadsheets and updated existing data, ensuring completeness and coherence. Retrieved and organized data upon request, supporting streamlined access and retrieval processes. Executed regular backups to preserve data integrity and prevent loss. MTN Telecommunications Customer Success Associate Nov 2015- Aug 2016 •Consistently maintained accurate and organized data records to ensure efficient operations. •Effectively managed customer accounts, addressing inquiries and resolving issues promptly. •Provided excellent support as a Call Center Agent, handling high call volumes with professionalism. •Delivered technical assistance as a Help Desk Specialist, troubleshooting and resolving customer issues. •Retained valuable customers by offering tailored solutions and support as a Customer Retention Specialist. •Performed administrative tasks, including scheduling, reporting, and correspondence, to support team operations. ACHIEVEMENTS      Consistently maintaining a customer satisfaction score of 95%. Achieving "Employee of the Month" based on customer feedback and positive interactions. Successfully handling a high volume of calls or inquiries while maintaining quality service. Surpassing up-selling or cross-selling targets, increasing revenue per customer. Achieving a 99% accuracy rate in data entry over a specific period at Sight Networks Nigeria Limited. EDUCATION BSc. Insurance |Redeemers University Certified Customer Service | Mercatura School of technology Certified Data Entry Analyst|Udeny