CHIGARU ENYIAYI
Customer Service Representative
Port Harcourt, Nigeria
--https://www.linkedin.com/in/chigaruenyiayi
SUMMARY
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Dedicated Customer Support Specialist with 2+ years of experience resolving high-volume inquiries via chat and
email, consistently achieving 95%+ customer satisfaction ratings.
Skilled in providing fast, friendly support aligned with company policies, with a proven track record of boosting
self-service by 15% through knowledge base improvements.
Experienced in gathering and reporting customer feedback to enhance product features and user experience,
ensuring clear communication and swift issue escalation in remote team environments.
EDUCATION
Rivers State University – Rivers State,Nigeria
September 2018 – April 2022
B.LIS, Library and Information Science
Digital Witch IT Support – Nigeria
September 2024 – October 2024
Customer Support Specialist
WORK EXPERIENCE
Customer Support Specialist | Skye Tech (Remote)
November 2023 – Present
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Resolved 150+ weekly customer inquiries via email, chat, and phone, attaining a 95% satisfaction rate.
Reduced ticket resolution time by 30% through effective troubleshooting for electronic devices.
Boosted first-contact resolution by 20% through cross-functional collaboration on complex issues.
Developed a knowledge base, increasing self-service usage by 15% and lowering inbound queries
Customer Service Representativet | NexusPay Solutions (Remote).
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March 2022 – June 2023
Managed 80+ daily customer support tickets for software installation, configurations, and account issues.
Enhanced customer retention by 25% through proactive follow-ups and conflict resolution strategies.
Reduced onboarding time by 50% by training new team members on Salesforce CRM.
Maintained an under-2-minute average response time for live chat, ensuring prompt support.
SOFT SKILLS
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Customer Service
Time Management
CRM & Relationship Management
Customer-Centric Approach
Adaptability & Team Collaboration
Communication & Interpersonal Skills
Empathy & Active Listening
Problem Solving & Attention to Detail
Organizational Skills & Conflict Resolution
TECHNICAL SKILLS
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CRM & Customer Service Software: HubSpot, Zendesk, Salesforce
HelpDesk Software: Freshdesk, ZohoDesk
Knowledge Base & Ticket Management Systems
LiveChat Support: Intercom, LiveChat
Technical Support (Tier 1)
Workflow Automation Tools: Zapier
Remote Support Tools: TeamViewer, AnyDesk
LANGUAGES
English
