Chiemerie Nnenna Favour

I am a reliable and detail-oriented Virtual Assistant and Customer Support Specialist with a healthcare background as a Registered Midwife. I bring a unique combination of administrative efficiency, strong communication skills, and real-world experience working in fast-paced, high-responsibility environments.

In my current role within a fully digitalised healthcare setting, I work with the MyHomeClinic system to manage patient records, coordinate care, and ensure accurate documentation. I regularly communicate with patients and collaborate with multidisciplinary teams, which has strengthened my ability to handle tasks efficiently, stay organized, and maintain professionalism at all times.

I also have experience working as a Virtual Assistant (volunteer), where I supported administrative tasks such as scheduling, organizing information, managing communication, and ensuring smooth day-to-day operations.

💼 What I can help you with:

Customer support (email, chat, and phone communication)

Appointment scheduling and calendar management

Administrative support and data entry

Patient coordination and follow-ups

Email management and organization

General virtual assistance tasks

🛠 Tools & Systems:

Slack

HubSpot

Zendesk

Intercom

Freshdeck

Teams

Microsoft Word & Excel

Google Docs & Sheets

MyHomeClinic (EHR system)

I am proactive, organized, and dependable. I take pride in delivering accurate work, meeting deadlines, and communicating clearly. I am also quick to learn new tools and systems and can easily adapt to different workflows.

I am available to start immediately and committed to providing consistent, high-quality support to help your business run smoothly.