Chiemelie Okonkwo

CHIEMELIE OKONKWO https://www.linkedin.com/in/chiemelie-okonkwo-9869ab361 | Lagos State | Virtual Assistant PROFESSIONAL SUMMARY Detail-oriented and tech-savvy Virtual Assistant with over 4 years of experience supporting executives and businesses remotely across different countries. Adept in calendar and inbox management, CRM handling, data entry, and project coordination. Proven success in improving productivity by streamlining communication, automating tasks, and managing multiple digital platforms. Committed to delivering excellent client service with confidentiality and professionalism. CORE SKILLS & COMPETENCIES ●​ Virtual Executive Assistant ●​ Email & Calendar Management (Google Workspace, Outlook, Zoom, Canva, ClickUp, Google Calendar) ●​ Data Entry & Management ●​ Client & Customer Support ●​ Online Research & Report Generation ●​ Social Media Content Scheduling ●​ Appointment Scheduling & Meeting Coordination ●​ Administrative Support & Workflow Optimization ●​ File Sorting, Digital Labeling & Records Management ●​ Email Marketing Campaigns ●​ Multitasking & Time Management ●​ Professional Communication & Interpersonal Skills SKILLS HIGHLIGHTS ●​ Effectively manage executive calendars and email inboxes, streamlining scheduling and ensuring prompt responses to priority messages. ●​ Deliver exceptional customer support through multiple channels, resolving inquiries professionally and improving client satisfaction rates. ●​ Coordinate and track project tasks using tools like Trello and Notion, contributing to on-time project delivery and enhanced team collaboration. ●​ Maintain accurate CRM records and perform high-volume data entry, ensuring clean, actionable data for reports and decision-making. ●​ Plan, create, and schedule content across various social media platforms, boosting brand visibility and maintaining consistent online presence. ●​ Utilize time management and productivity tools to prioritize competing tasks and meet strict deadlines in remote environments. ●​ Use tools like Google Workspace, Zoom, and Canva to support virtual meetings, creative presentations, and file sharing. ●​ Build and maintain strong client relationships with excellent professional etiquette and proactive communication. PROFESSIONAL EXPERIENCE Executive Assistant Teravyte, Guang (Remote) | Jan 2023 – Feb 2025 ●​ Managed executive calendars with 100% meeting adherence; scheduled over 150+ virtual/in-person meetings annually. ●​ Created and maintained organized digital filing systems, reducing search time by 30%. ●​ Oversaw content scheduling across 3 social media platforms; increased engagement by 40% through consistent posting and metric tracking. ●​ Handled all international travel arrangements and logistics with zero booking conflicts. ●​ Monitored and organized high-volume email inboxes; flagged priority messages and automated reminders. Virtual Assistant Halu Trade, USA (Remote) | Jan 2021 – Dec 2022 ●​ Streamlined CRM data entry and cleanup using Salesforce; improved data accuracy by 35%. ●​ Provided real-time customer support across email, chat, and phone, contributing to a 25% increase in customer satisfaction. ●​ Coordinated weekly Zoom meetings with detailed minutes and follow-ups for 3 departments. ●​ Maintained executive calendars and appointment schedules with automated systems. ●​ Conducted market research and generated Excel reports that supported cost-saving decisions. Virtual Assistant Xpress, South Korea (Remote) | Jun 2020 – Nov 2020 ●​ Managed cross-time zone calendar scheduling and hosted over 50 international meetings. ●​ Organized and digitized business files, reducing processing delays by 20%. ●​ Facilitated logistics for international travel and corporate gifting. ●​ Performed transcription and data entry with 98% accuracy for business documentation. ●​ Uploaded, organized, and shared files using Google Suite and SharePoint. EDUCATION Bachelor of Arts in Business Administration – Madonna University CERTIFICATIONS & TRAINING Virtual Assistant Certificate – ALX Africa (2025) Certified Salesforce & CRM Specialist– Trailhead Academy (2021) Soft Skills & Workplace Readiness Training – Jobberman Nigeria (2020)