Chiemeke Emmanuel Nnamudi

CHIEMEKE EMMANUEL NNAMUDI Virtual Assistant | Customer Support & Operations Specialist​ Remote | Global PROFESSIONAL SUMMARY Results-driven Virtual Assistant and Customer Support Specialist with proven expertise in customer experience, lead generation, appointment setting, and project management. I specialize in building efficient systems, automating workflows, and supporting fast-growing businesses using tools like HubSpot, Zendesk, Freshdesk, ClickUp, and Monday.com. Known for my proactive mindset, strong ownership, and ability to turn chaos into clean, scalable systems, I don’t just support teams, I help them move faster, serve customers better, and close more opportunities. CORE SKILLS & EXPERTISE Customer Support & Experience ●​ ●​ ●​ ●​ ●​ Multichannel customer support (Email, Chat, CRM) Ticket management & SLA compliance Customer onboarding & retention support Issue resolution & escalation handling Knowledge base & support documentation CRM & Automation ●​ ●​ ●​ ●​ ●​ HubSpot CRM setup & pipeline management Zendesk & Freshdesk ticket workflows Automation rules, triggers & integrations CRM data cleanup & reporting Lead routing & follow-up automation Lead Generation & Appointment Setting ●​ B2B & B2C lead research ●​ CRM lead qualification & tagging ●​ Calendar scheduling & follow-up sequences ●​ Sales pipeline support ●​ Cold & warm lead management Project & Operations Management ●​ ●​ ●​ ●​ ●​ ClickUp workspace & workflow setup Monday.com boards, automations & dashboards Task tracking & team coordination SOP creation & process documentation Cross-team collaboration TOOLS & TECHNOLOGIES CRM & Support:​ HubSpot • Zendesk • Freshdesk Project Management:​ ClickUp • Monday.com Productivity & Integration:​ Google Workspace • Calendly • Zapier • Slack PROFESSIONAL EXPERIENCE Virtual Assistant / Customer Support & Operations Specialist Remote | Freelance / Contract​ 2026 – Present ●​ Delivered high-quality customer support across CRM platforms, ensuring timely responses and positive customer experiences ●​ Managed and optimized HubSpot pipelines, improving lead visibility and follow-up consistency ●​ Set up Zendesk and Freshdesk workflows, automating ticket assignment, priority tagging, and response triggers ●​ Handled lead generation and appointment scheduling, supporting sales teams with qualified, well-organized pipelines ●​ Built and managed ClickUp and Monday.com workspaces, aligning tasks, deadlines, and team responsibilities ●​ Created SOPs and documentation that reduced onboarding time and improved team efficiency ●​ Acted as a reliable right-hand support, ensuring operations ran smoothly without constant supervision KEY ACHIEVEMENTS ●​ Streamlined customer support workflows, reducing response times and improving resolution efficiency ●​ Implemented CRM automation that eliminated manual follow-ups and reduced human error ●​ Organized complex projects into clear, trackable systems using ClickUp and Monday.com ●​ Improved lead tracking and appointment management, resulting in better conversion readiness ●​ Recognized for initiative, reliability, and ability to work independently WORK STYLE & STRENGTHS ●​ ●​ ●​ ●​ ●​ Proactive & solution-oriented Detail-driven with strong execution Excellent written communication Fast learner with strong technical adaptability Ownership mindset — treats business goals with care and accountability AVAILABILITY ✔ Remote | ✔ Time-zone flexible | ✔ Long-term collaboration