NFIAJI, CHIEGEONU ANN
FCT-Abuja
Phone:-; Email-Linkedin; https://www.linkedin.com/in/chiegeonu-nfiaji-2a-
PROFESSIONAL SUMMARY:
I am an experienced Customer Support Specialist and Sales Agent with over 6years of experience, and a demonstrated history of working with the financial institution. Skilled in Banking, Sales, Customer Management, Direct Sales, Virtual Assistant and Customer Service/Support, I assist organizations scale up their customer satisfaction level and effectively manage customers to gain stickiness to the organization's products and services. I am passionate, purpose driven and result oriented and has over the years, built a track record of productivity in customer support satisfaction; call support, Administrative support, E-mail Support, inbound inquiry, Data entry, Microsoft suit, and my communication and work Etiquette is top notch.
WORK EXPERIENCE:
UNION BANK OF NIGERIA, NSUKKA:
Sales and Service Associate (SSA). 2019 - August 2021
Reliably managed over 200 Customer engagements through inbound calls and direct contact.
Implemented adequate and proactive cabal management, which increased the transaction count and corresponding volume by about 38 percent.
Consistently generated monthly deposit of over 50 million which contributed maximally to the overall growth of the branch cabal.
Diligently opened over 30 accounts monthly and effectively managed these customers and the accounts to achieve optimum satisfaction by cross selling the associated products which accumulates to value and effective fund generation to the Bank.
Daily took charge of issuing over 50 ATM cards and ensuring customers got the desired and expected value with corresponding daily satisfaction.
Successfully booked loans of about 5,000,000 monthly and the recovery of non-performing loans.
Oversaw the scanning of customers’ requests daily and the reactivation of over 20 dormant accounts and ensured complete and successful running of the accounts, and also sold products that will ensure customers continually use the accounts to avoid going dormant.
Coordinated and successfully trained colleagues on BVN Enrolment and also enrolls not less than 20 customers daily on Bvn.
UNION BANK OF NIGERIA, NSUKKA:
Direct Sales Agent (DSA) 2017 - 2019
Took charge and located market zone, pointed out over 200 prospects in the area and successfully converted them to satisfied customers.
Sold the appropriate value meeting the need of the customers and cross selling other products that will be of need to customers.
Increasing the Banks deposit base by introducing customers with such capacity and the benefits accrued to the customer.
Relationship Managers to the customers, to ensure maximum satisfaction.
UNION BANK OF NIGERIA, NSUKKA:
Sales and Service Executive (SSE) 2016 - 2017
Cross sold and adequately sensitized customers of the banks products and e-channels, which accelerated income generation by over 10 million, which is above the set monthly target.
Diligently organized training on the Banks e-channels for colleagues, as the E-Channel Champion of the branch.
Significantly advanced the use of e-channels by the customers in my branch by over 100 percent by promoting the products, enrolling the customers and providing hands-on solution on any area of these e-channels, including updates made on the channels.
Dependably handled customers request and enquiries, by maintaining the expected turnaround time for processing various transactions.
NASARAWA STATE POLYTECHNIC, LAFIA
Assistant Lecturer (NYSC) 2014 - 2015
Reliably took charge of lectures and oversaw to the excellent performance of the students for the duration of service.
Planned, organized and diligently coordinated seminars, which impacted on the students academically and otherwise.
Ensured excellent examination coordination, and ensured these scripts were marked and submitted as and when due.
Employed strategies that showed notable changes in the overall performance of the students.
FEDERAL HOUSING AUTHORITY, ABUJA
SIWESS TRAINEE (Industrial Training)2012
Notably involved in daily Site Inspection and setting out of organizations’ properties.
Actively involved in preparing about 10 site analysis reports and location site plans daily, which was simplified by contributions I made to the team.
Accurately recorded about 10 approved plans and the corresponding client with Microsoft excel, which simplified record keeping of documents on transit and within the office.
Typed, printed, documented and dispatched land and property approval letters to the appropriate quarters.
Resolved some notable pending issues with processes involved in processing application for property plan approval and implementation with the approval of my supervisors.
TALENT RESTAURANT, NSUKKA
Brand Manager/Customer Success Specialist/HR Admin 2005 -2015
Significantly promoted the brand name, which made the organization more visible and increased overall productivity
Consistently maintained the standard set for the brand I promoted.
Took charge of daily running of sales and marketing through periodic organized training.
Demonstrated verified skills in customer growth and retention, which resulted to visible customer growth and consequent 100% increase in profit.
Efficiently doubled as an admin staff and a HR admin officer.
EDUCATION
UNIVERSITY OF NIGERIA, NSUKKA
B. Sc, Urban and Regional Planning -
AFRIHUB; ICT SOLUTION FOR AFRICA
Computer Training College: Information Technology Training Courses2010
ACHIEVEMENTS:
Best Direct Sales Agent on New-to-Bank customers acquisition in the Cluster of Union Bank-2019
Best Direct Sales Agent with the highest Loan Acquisition in the Cluster of Union Bank - 2018
Best Sales and Service Executive on Unionmobile enrolment in the Cluster of Union Bank - 2017
Best Sales and Service Executive on Uniononline enrolment in the Cluster of Union Bank - 2017
IT support training 2021
CERTIFICATIONS:
Customer service: problem solving and troubleshooting.
Linkedin Learning Academy
November 2021
Selling into industries: retail and consumer products
Linkedin Learning Academy
November 2021
Branding foundations
Linkedin Learning Academy
November, 2021
Laws of personal success
Udemy Academy
April, 2020
Strategies for personal growth
Yalinetwork
April, 2020
Maximizing online studies
Equiphive Academy
April, 2020
PERSONAL SKILLS:
Customer Support/Satisfaction
Data entry/Analytical ability
Email communication/support
Sales and lead generation
Inbound inquiry
Time management
Creative ability
Attentive to details/following procedures
Interpersonal communication/ excellent communication etiquette
Team work and leadership
Technical proficiencies.
SOFT SKILLS:
Customer service tools: outlook, skype, teams, zoom etc
Operating system: Microsoft Windows XP.
Application Programs: Microsoft Office Suite
Google suit
Oracle Flexcube
Icard Client
Omniapp/Ibps
Star.
REFEREES:
Available on request.
