Chiedza Lynn Chiuraise

Curriculum Vitae Chiedza Lynn Chiuraise 6398 Blommingdale, Harare Cell:- E-mail:- About With a fervent interest in customer experience and marketing, I bring a proactive approach to problem-solving and a commitment to continuous learning. A collaborative team player with a strong sense of initiative, I thrive in challenging environments and am adept at making decisive contributions when faced with obstacles. Motivated by results and driven by a desire for personal and professional growth, I am dependable, thorough, and well-organized. I am enthusiastic about leveraging my skills and expertise to support the team's objectives and contribute to the overall success of the organization Education Google/Coursera Google Digital Marketing and E-commerce Professional Certificate (Current) Women’s University in Africa (2022) Master’s Degree in Business Administration Marketers Association in Zimbabwe (2022) Certificate in Digital Marketing Women’s University in Africa (2017) B.Sc. Honors Degree in Management and Entrepreneurial Development Studies (Specializing In Management & Marketing WORK EXPERIENCE Marketing Assistant- (July 2023 to Date) Corporate Advisors Canada (Remote) Duties and responsibilities • • • • Conduct comprehensive market research by gathering, analyzing, and synthesizing data to provide insights into the target audience and competitive landscape. Assist in the development and execution of marketing campaigns across various channels including social media, email, and direct communication. Monitor the performance of ongoing campaigns, track key performance indicators (KPIs), and prepare regular performance reports for review by the social media manager. Handle various administrative tasks to support the efficient functioning of marketing activities and operations. Social Media Officer- (October 2021 to June 2023) NMB Bank Limited Duties and Responsibilities • • • • • Managing and resolving customer complaints and providing product and service information to customers. Producing well-articulated reports on customer sentiments to inform service delivery improvements. Upselling and Cross selling of products and services. Reporting on key metrics for the website, all owned assets, digital campaigns and all related platforms/ projects. Planning and managing a regular schedule of email and social marketing activities, to inform and grow client base with relevant and engaging content. Acting Supervisor (Digital Marketing and Contact Centre) - (November 2019 to October 2021) ZB Bank Duties & Responsibilities • • Training and Product Selling Coordination. Developing, Implementing and Reporting on digital strategy • • • • • • Generating leads, tracking conversion rates, and implementing intervention measures as required. Team Building Events and Strategy coordination. Collecting and evaluating customer feedback data to enhance the customer experience. Generating leads, tracking conversion rates and implementing intervention measures as required. Forecasting marketing campaign growth and ROI for marketing campaigns and tracking against performance. Preparation of monthly/annual results and performance reports. Ensuring adherence to policies to established procedures. Call Centre Officer - (September 2017 to April 2019) FBC Bank Limited Duties & Responsibilities • • • • • • • • Effective Handling of telephone/email/social media requests by processing the information received accurately and efficiently. Delivery of high level customer service to every customer Selling ZB products and services via the phone and social networks Managing and resolving customer complaints and escalating to supervisors. Providing product and service information to customers Researching required information using available resources Documenting all call information according to standard operating procedures Recognising, documenting, and alerting the management team of trends in customer calls and following up customer calls where necessary REFEREES Mr I Muzondo NMB Bank Limited Customer Experience Supervisor- Ms. S Mashasha Contact Centre Supervisor FBC Bank Limited Harare- Mr N Mandinika Digital Manager ZB Bank Harare-