Chidubem Osuji

CHIDUBEM AMANDA OSUJI Sex: Female Date of Birth: 7th December, 1993 Marital Status: Single Location: Ago Palace Way, Lagos Telephone:- Email:- Career Objective. I am seeking a position where my skills and personal competence can add optimum value in the Organization. Professional Experience. Seedstars Group (Quickcheck Nigeria) Customer Support and Credit Collections Officer. November 2019 – Till date  Responding promptly to customer enquiries.  Acknowledging and resolving customer complaints.  Recording customer interactions, transactions, comments and complaints on CRM.  Keeping track of assigned accounts to identify outstanding debts.  Contacting debtors to inquire of their payment status and implement repayment schedules and terms.  Collecting outstanding debts from clients and achieve collection target to ensure positive cash flow.  Negotiating payoff deadlines or payment plans.  Investigating and resolving discrepancies.  Updating account status and database regularly.  Providing feedback on the efficiency of the customer service process. Access Bank Plc. Frontline Officer. March 2017 – March 2019  Welcomed customers by greeting professionally.  Promptly answered telephone calls to reflect professional corporate image.  Ensured effective and timely service delivery to customers at all times.  Process cash, Cheque and non-cheque transactions for customers; i. Cash payment (deposit) and collection (withdrawal) using FLEXCUBE. ii. Collection and payment of in-house cheques upon verification of details. iii. Revenue products sales and processing e.g Remita, paydirect, E-bills payment. iv. Funds transfer (Intra/Interbank) using AIP, Processmaker and Workflow. v. POS transactions and reconciliation using TAMS.  Assisted with solving problems or discrepancies on customers’ accounts.  Cross-sells bank products by answering inquiries; informing customers of new services.  Maintains customer confidence and protects bank operations by keeping information confidential.  Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.  Balanced daily transactions.  Presided over all batch documentation and record keeping (Sort and file deposit slips, cheques and daily batch call-overs).  Scheduled regular staff training to enhance product knowledge, improving customer service.  Created spreadsheets to effectively balance transaction and merge till.  Trained new staff on Bank applications and product information.  Ordered supplies for the branch using FINTRAK. Smile Communications Nigeria Limited. Retail Sales/ Customer Service Representative. February – July 2016  Registered customers according to NCC guidelines.  Sales and activation of Smile devices.  Sales of Smile data bundles and airtime.  Submitted complaints and respond to enquiry.  Conducted outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services. Page 1      Monitored receiving, check-in and stocking of merchandise to verify accuracy. Operated cash registers. Reconciled and documented the sales transaction daily. Coordinated marketing campaigns for my outlet. Submitted daily report of sales (airtime and activation) and inventory. National Agency for Food and Drug Administration and Control. Administrative Assistant (NYSC). August 2014 – July 2015  Received and filed application for import permit.  Cross-checked and verified scientific and legal documents.  Retrieved companies files for documentation.  Forwarded companies files to Regulatory Officers for vetting.  Recorded the movement of companies’ files amongst officers.  Updated the Technical Officers/ Consultants of Companies about the ongoing applications.  Computed and printed Warehouse Inspection Reports. Education and Certification.      Lean Six Sigma White Belt in Customer Service – Aveta Business Institute – September 2019 Project Management Essentials Certified (PMEC) ™ – Management and Strategy Institute – August 2019 Certificate in Project Management – Saylor Academy – June 2019 Certificate in Customer Service – Saylor Academy – February 2017 B.sc in Biochemistry (2nd Class lower division) – Covenant University – June 2014 Core Competencies and Skills.             Computer skills: MS Office (Word, Excel, PowerPoint and Outlook). Communication skills: Verbal and non- verbal Communication. Time Management skills. Presentation skills. Team-spirit: Leadership and Membership with good interpersonal skills. Organization skills. Research. Customer service. Product Knowledge. Email and Telephone Etiquette. Analytical and Problem solving. Emotional Intelligence. Activities.  Participated in Franklin Covey “7 Habits of highly effective people” Foundation.  Published an Academic article on “Climate Change”.  Participated in Personality Development and Emotional Intelligence Training .  Participated in Certificate in Leadership Development (CLD).  Presented an Academic seminar on “The Role of Nutrition in Stroke”.  Participated in the International Biotechnology Symposium (IBS). References.  Available on Request. Page 2 August 2017 July 2015 September 2014 – June 2015 January – March 2014 October 2013 April 2011