Chidiogo Ginika Uzochukwu | Freelancer Resume

CHIDIOGO GINIKA UZOCHUKWU Lagos,Nigeria, --Linkedin Professional Summary Dynamic and results-oriented Community Engagement Manager with a strong background in Strategic Partnerships, Customer Service, and Sales Development. Brings over 9 years of experience in customer engagement, community building, strategic collaborations, and lead generation. Skilled in leveraging Generative AI technologies to enhance audience engagement, automate workflows, and drive innovation in content strategy. Proven expertise in relationship management, CRM optimization, and stakeholder communication to support business growth and foster positive community culture. Professional Experience Community Engagement Manager The Bunny Hive Mountain View, California, United States (Remote) June 2025 – Present ● Develop and execute community-building strategies, growing brand awareness and fostering a welcoming, family-focused environment. ● Utilize Generative AI tools to personalize content, automate member communications, and improve engagement campaigns. ● Coordinate community events and activities to increase member participation and retention. ● Analyze engagement metrics and gather feedback to continuously enhance the member experience. ● Collaborate with marketing and operations teams to align community initiatives with overall brand goals. ● Develop strategic partnerships with local businesses and influencers to expand the community reach. Sales Development Representative Coblended, London, England (Remote) November 2024 – April 2025 ● Prospected and qualified leads by identifying potential customers, conducting in-depth research, and initiating outreach via email and cold calls. ● Scheduled and coordinated sales meetings, achieving a 15% increase in qualified sales opportunities. ● Utilized CRM systems to track leads, maintain pipeline hygiene, and optimize follow-up processes. ● Collaborated with marketing to refine campaigns, ensuring higher conversion rates through data-driven insights. ● Analyzed client needs and recommended tailored solutions, strengthening relationships and supporting customer success. Strategic Partnership Specialist Agencia Gutiérrez & Socios (AGS), California, United States (Remote) September 2024 – November 2024 ● Identified and nurtured high-value partnerships, aligning partner goals with company strategies for growth. ● Led negotiations and structured agreements, optimizing terms for mutual benefit and long-term collaboration. ● Conducted competitive analysis and market research to inform partnership decisions and maintain industry leadership. ● Worked cross-functionally with marketing and product teams to deliver successful partnership activations. ● Tracked partnership performance using metrics and analytics tools, identifying areas for improvement. Customer Service Representative Urgic Collections, Lagos, Nigeria October 2015 – Present ● Managed high-volume customer inquiries, consistently exceeding satisfaction benchmarks and KPIs. ● Implemented a customer feedback loop that increased actionable insights by 40%, contributing to product and service enhancements. ● Mentored new hires, improving onboarding and boosting team productivity by 20%. ● Resolved complex issues around billing, product quality, and service interruptions, reducing escalations by 30%. ● Collaborated with cross-functional teams to drive alignment between customer support and business goals. Education Bachelor of Science in Applied Biochemistry Enugu State University of Science and Technology (ESUT) Certifications & Training ● Diploma in Customer Service – Oxford Home Study Center ● Professional Certificate in Customer Experience Management – Udemy ● Virtual Assistant Professional – Digital Exchange Academy ● Certified Hazard Analysis and Control Specialist – OSH Academy ● OSHA HSE Supervisor Certificate – OSH Academy ● Proficiency Certificate in Management – Nigeria Institute of Management ● Generative AI Fundamentals – Spotlight Academy ● Digital Witch Community – On-Demand Tech Skills Skills ● Community Engagement & Community Building ● Generative AI & Prompt Engineering ● Strategic Partnerships & Relationship Building ● Lead Generation & Sales Pipeline Optimization ● Customer Experience & Client Success ● CRM Systems (HubSpot, Salesforce) ● Social Media Strategy & Content Management ● Data Analysis & Metrics Reporting ● Telemarketing & Appointment Setting ● Email Marketing Automation ● Event Coordination & Stakeholder Collaboration