Chidinma Vivian Ahiwe

CHIDINMA VIVIAN AHIWE - |-|LinkedIn | Nigeria PROFILE SUMMARY Over the past three years, I have served as a dedicated virtual administrative assistant, leveraging my skills in communication, organization, and technology to provide efficient support to remote teams. My responsibilities have included managing calendars, coordinating virtual meetings, handling correspondence, and maintaining organized file systems. Through proactive problem-solving and attention to detail, I have consistently contributed to the smooth operation of virtual offices and facilitated effective communication among team members. With a track record of improving processes, implementing new tools, and delivering high-quality administrative support, I am wellequipped to continue contributing to the success of virtual teams in the years ahead. SKILLS • • • • • • Trello Calendly HubSpot Intercom Google Suite Zapier | Zoho • • • • • • Microsoft Suite Data Entry Skills Zendesk | Freshdesk Administrative Assistance Excellent customer Service Excellent Interpersonal Skills • • • • • • Adaptability Networking Executive Assistant Attention to Details Team Collaboration Problem-Solving Skills PROFESSIONAL EXPERIENCES Virtual Administrative Assistant 2022 – Date Digital Witch IT Support Group As a Virtual Administrative Assistant with Digital Witch IT Support Group, I specialize in providing remote administrative support to streamline operations and enhance productivity. ● Managing calendars, scheduling appointments, and coordinating meetings for executives and team members. ● Handling email correspondence, responding to inquiries, and managing client communications efficiently. ● Organizing and maintaining digital files, databases, and records to ensure easy access and retrieval of information. ● Assisting with travel arrangements, including booking flights, accommodations, and transportation. ● Conducting research, compiling data, and preparing reports or presentations as needed. ● Providing technical support and troubleshooting assistance for digital tools and software used within the organization. ● Performing general administrative tasks such as data entry, invoicing, and expense tracking to support daily operations. ACHIEVEMENTS ● Provided technical support to employees on hardware and software issues, troubleshooting problems efficiently to minimize downtime. ● Implemented a streamlined email management system, resulting in a 10% reduction in response time to client inquiries. ● Successfully organized and executed a virtual team-building event, boosting team morale and enhancing collaboration among remote team members. ● Developed and maintained a comprehensive digital filing system, leading to a 50% increase in efficiency in retrieving important documents. ● Assisted in the implementation of new project management software, resulting in a 75% improvement in project tracking and task management. ● Played a key role in planning and coordinating a successful virtual conference, exceeding attendance targets and receiving positive feedback from participants. EDUCATION Higher National Diploma – HND in Public Administration 2021 Federal Polytechnic Nekede Owerri, Imo State Nigeria. National Diploma – ND in Public Administration Federal Polytechnic Nekede Owerri, Imo State Nigeria. TRAINING & CERTIFICATIONS Digital Witch IT Support - In-demand Technological Skills Google/Coursera - Technical Support Assistant 2019