CHIDINMA BETHEL UGWU
Karu, Abuja, Nigeria
PROFESSIONAL SUMMARY
TECHNICAL SKILLS
Tools & Software: Microsoft 365, Google Workspace, Slack, Trello, Asana, Calendly, ClickUp,
Notion, AI tools.
Core Competencies: Recruitment, Talent Acquisition, Onboarding, Employee Relations, Payroll
Management, Administrative Assistance, Applicant Tracking System, LinkedIn Recruitment.
WORK EXPERIENCE
HR/ADMIN OFFICER | ROTIC ALUMINIUM EXTRUSION LTD | ANAMBRA | 2024 – 2025
Successfully recruited and onboarded 25 new employees within 6 months, resulting in a 30%
increase in production capacity. Managed job postings, phone interviews, and onboarding
processes to ensure efficient and effective hiring practices.
Supported employee engagement initiatives, resulting in a 15% increase in employee
satisfaction and improved employee retention rates by 20% through effective talent management
and development initiatives.
Managed employee data, including personnel files, attendance records, and benefits
administration. Ensured 99% compliance with regulations, minimizing risks and ensuring a safe
working environment.
Coordinated meal ticket distribution, vendor payments, and employee attendance tracking and
supported payroll processing for 200+ staff members.
Reduced employee complaints by 20% through effective conflict resolution and mediation and
provided guidance and support to employees on HR-related issues.
HR /ADMIN ASSISTANT | DALA TRADING EXPRESS LTD | LAGOS | 2021 – 2024
Assisted with recruitment and facilitated outreach to potential candidates and supported HR
administrative functions, including onboarding new hires, processing employment paperwork, and
updating employee records.
Coordinated employee events and team-building activities to promote employee engagement
and retention and increased employee satisfaction by 15%.
Ensured the procurement, maintenance and seamless operation of office equipment and physical
assets, facilitating maintenance and repairs and implementing proactive measures to prevent
disruption and optimize functionality.
Coordinated with the Accounts department with basic accounting tasks, including data entry,
invoicing, expense tracking, and payroll processing, and ensured accurate and timely financial
records.
Provided exceptional customer service and support to customers, responding to inquiries and
resolving issues in a timely and professional manner, resulting in a 95% customer satisfaction
rate.
NYSC MEMBER | GOVERNMENT DAY SECONDARY SCHOOL | NIGER | 2020 – 2021
Managed the acquisition and procurement of school and office supplies.
Provided dependable administrative support to management staff, enabling them to handle high-
importance tasks.
HR / ADMIN INTERN | ANGLICHIDO GLOBAL SERVICES | ENUGU | 2019 – 2020
Supported the HR team with scheduling interviews, sending candidate communications, and
updating job postings.
Provided friendly and helpful customer support to over 20+ customers daily using product
knowledge and service expertise.
Manned the front office and performed daily administrative tasks such as data entry, recordkeeping, procurement of office supplies thereby reducing operational disruptions.
EDUCATION
B.Sc. Home Science | University Of Nigeria, Nsukka, Enugu State.
VOLUNTEER EXPERIENCE
HR RECRUITMENT VOLUNTEER | SKILLEDUP LIFE | MANCHESTER, UNITED KINGDOM
| 2024
Utilized the SkilledUp Life website and social media to source high-quality candidates for IT
roles and screened profiles to identify top candidates for further review. Recruited over 20
volunteers within 3 months, consistently exceeding goals by 10%.
Provided exceptional candidate support by conducting interviews with candidates, providing
valuable feedback and insights to management, and ensuring a positive candidate experience,
resulting in a 90% positive feedback rating from candidates.
Effectively leveraged digital tools such as Slack, Trello, and Calendly to facilitate seamless
communication, collaboration, and data sharing with remote teams, ensuring efficient and
productive workflow.
