Chidinma Ruth Okoye | Freelancer Resume

Chidinma Ruth Okoye Customer Service Representative || Virtual Assistant An energetic self-starter with experience in Customer service and Virtual Assistant. Excels in providing exceptional service to clients: especially skilled with problem solving, time management to maintain relationships with clients, and always seeking for opportunity to help clients achieve their goals. -- 4B Umejei Adudu way opposite governement house, Asaba, Delta State, Nigeria, Asaba, Nigeria linkedin.com/in/chidinmaokoye EDUCATION SKILLS Statistics Federal Polytechnic Nekede, Owerri Nigeria 06/2011 - 10/2015, Owerri, Nigeria Courses Verbal and Written Communication Project Management Leadership Statistics Virtual Assistant African Leadership (ALX), Nairobi Kenya 05/2022 - 07/2022, Nairobi, Kenya Courses ALX virtual assistant program Internet Research Attending to customers (Customer service) Attention to details/accuracy Data Entry Time Management Ms Excel Google Workspace Travel and booking Customer Service Representative Legend Interiors And Resources Limited 09/2018 - 08/2021, Furniture/ Interiors Decoration Email Management Managing Calendar WORK EXPERIENCE Problem Solving Resourcesful Ms Word Active Listening Organised Team work Asaba, Delta state Nigeria PERSONAL PROJECTS Achievements/Tasks Skillfully managed the company's email, calls and inquiries on products that led to a 50% increase of customers Project Name Ensured that all complaints and orders from customers are attended to, resulting to 70% customer satisfaction ORGANIZATIONS Collaborated with peers to plan and maintain valid and consistent customer feedback Organization Name Explained company's services to customers Contact : Manager (Mr Edoghogho Eteure) - CERTIFICATES Customer Service Representative Asaba Scan Certiﬁcate Name 11/2015 - 01/2017, Scanning Center Asaba, Delta State, Nigeria Achievements/Tasks LANGUAGES Managing company's emails, calls and orders English Explained information on company's services to customers Full Professional Proﬁciency Strategized and achieved 50% customer retention Contact : Manager (Mr Conscience Esowa)- INTERESTS Personality Development Customer Satisfaction Problem Solving