Chidinma Rosemary Nwafor

CHIDINMA ROSEMARY NWAFOR- •-• Freetown Sierra Leone SUMMARY Enthusiastic Customer Support Representative with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet client needs. Possesses good public relations and communication skills to promote repeat business opportunities. Friendly and engaging Customer support Rep with history of delivering excellent customer service in busy settings. Strong payment processing and client engagement skills to promote seamless operations. SKILLS • Customer satisfaction • Computer literacy • Skilled multi-tasker • Attention to detail • Customer support • Customer relation • Etiquette • Workload Prioritization • Time Management • Active listening • Effective communication • Cash Management • Customer inquiries • Customer Relationship Management (CRM) EXPERIENCE Customer Service Cashier, NairaBet, Lagos, Nigeria • Operated cash registers to process payments for goods and services. • Verified that all coupons were valid prior to processing them into the system. • Followed established loss prevention procedures when dealing with suspicious customers or activities. • Resolved customer complaints in a professional manner. • Provided excellent customer service by helping customers locate items they were looking for • Assisted co-workers with tasks as needed to ensure smooth operations of the store. • Informed customers about product pricing and answered questions regarding products and services available in the store. • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution. Customer Service Representative, IROKO TV, Lagos, Nigeria. • Provide top-notch support to your customers • Ensure seamless communication and resolution • Provided excellent customer service to resolve customer complaints in a timely manner. • Resolved complex problems by working with other departments to provide solutions that meet customer needs. • Developed positive relationships with customers through friendly interactions. • Resolved customer complaints promptly and efficiently. • Provided exceptional customer service to ensure customer satisfaction. • Identified areas of improvement in customer service processes and suggested changes • Remained calm and professional in distressed circumstances and effectively diffuse tense situations. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. EDUCATION AND TRAINING 2014 National Diploma, Cooperative Economics And Management Federal Polytechnic Nekede Owerri, Imo State, Nigeria. 2024 Certification in the fundamentals of Short Term Rentals, Property Search, Property Management, Airbnb Co-hosting. 2024 Freelancing with Encee Administrative Assistant/Customer Service LANGUAGE PROFICIENCY English: Advanced