Chidinma Prosperia Onah

ONAH CHIDINMA PROSPERIA Nsukka, Enugu state, Nigeria- |- Objective Hard working and reliable virtual assistant focused on going above and beyond to support team and serve customers. Trained in customer service and offering top-notch support abilities. Motivated to continue learning and grow as a professional in the field. Trained and experienced expert in the area of scheduling appointments, setting up reminders, and customer support, data entry and performing tasks inorder to meet team/ organizational goals. Experience Monrova Group Data Entry Clerk . Tracked documents within the system to keep up-to-date with ongoing process. . Stored completed documents in the appropriate location. . Adhere to strict data confidentiality policies to keep Information secured. Typed data with high fever of accuracy by carefully listening to speakers. Oct 2022 - Sep 2023 Interswitch Ltd May 2021 - Jul 2022 Customer care Expert . Handled customer complaints, providing appropriate solutions and follow-ups within time limit. . Worked closely with the team to meet and exceed service goals on a consistent basis. . Remained calm, composed and polite to deescalate aggressive customer behavior. . Maintained up-to-date knowledge of product information to assist customers effectively. Brandon Virtual Assistant . Conducted research for special projects as directed by management. . Handled incoming calls and emails, providing prompt response to inquires. . Created databases and spreadsheets to track important information. Mar 2020 - Jan 2022 Faith Foundation Clinic Nov 2023 - May 2024 Medical Appointment Scheduler . Scheduled and confirmed patients for diagnostic appointments, consultations and procedures. . Safeguarded confidentiality of patients information by consistently following patient protection standards. . Facilitated communication between patients, doctors and other medical Staff. . Handled incoming calls, providing information and redirecting as necessary. Education University of Nigerian Nsukka Bsc Accounting Skills Appointment Scheduling Problem solving Multitasking Customer service Time Management Data Management Analytical Thinking Data Entry Calander and Appointment Management Patient Confidentiality 2024