Chidinma Onah

CHIDINMA ONAH ENUGU, NIGERIA -- PROFESSIONAL SUMMARY Client-focused Customer Service Representative with 6+ years' experience building loyal client relationships and heightening client engagement. An impressive history of optimising client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support. Compliance Officer - ENUGU ELECTRICITY DISTRIBUTION COMPANY, ENUGU, NIGERIA . Implemented improvement initiatives and developed a compliance testing program to monitor and identify gaps in new and existing practices. . Managed practical action plans to respond to audit discoveries and compliance violations. . Identified, investigated and documented compliance violations and recommended corrective measures. . Prepared and submitted regulatory filings promptly. Customer Service Executive - ENUGU ELECTRICITY DISTRIBUTION COMPANY, ENUGU, NIGERIA . Resolved customer billing errors by researching issues in the system, Asking open-ended questions, and determining the root causes of Problems. . Escalated critical customer issues to the supervisor immediately to avoid lost revenue and cancelled policies. . Developed working relationships with internal and external customers While assisting with account management duties. . Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat. Call Centre Representative - ENUGU ELECTRICITY DISTRIBUTION COMPANY, ENUGU, NIGERIA . Learned and maintained an in-depth understanding of product and service Information to offer knowledgeable and educated responses to diverse Customer questions. . Achieved high satisfaction rating through proactive one-call resolutions of Customer issues. Escalating every complaint to the appropriate team for resolution. Following up to ensure all complaints are resolved, tickets closed and customers communicated to aid customer satisfaction. EDUCATION High School Diploma - GLOBAL INSTITUE OF WORKPLACE SKILLS TRAINING-PORTHARCOURT, NIGERIA High School Diploma - GLOBAL INSTITUE OF WORKPLACE SKILLS TRAINING-PORTHARCOURT, NIGERIA Bachelor Of Arts: Mass Communication - ENUGU STATE UNIVERSITY OF SCIENCE AND TECHNOLOGY- ENUGU, NIGERIA West African Examination Council (WAEC) FEDERAL GOVERNMENT COLLEGE ENUGU- NIGERIA ADDITIONAL CERTIFICATIONS . Adult Social Care Certification 2023-10 . Support worker certificate 2023-10 . 15 in 1 UK care standard certificate 2023-10 . CPD accredited first aid and CPR certificate 2023-10 . BLS- Basic life support certificate 2023-10 . CNA-Certified Nurse Assistant . Health and Social Care SKILLS . Spoken and written communication skills . Efficient and reliable team player . Supporting personal needs . Case management . Compassionate . Adaptable . Trustworthy companion