Chidinma Olivia Udoh

CHIDINMA OLIVIA UDOH Administrative Virtual Assistant || Customer Support Representative - ||-|| Dammam, Saudi Arabia || www.linkedin.com/in/chidinma-olivia-udoh PROFILE SUMMARY Dynamic administrative virtual assistant and customer support representative with a successful transition from teaching. Bringing strong organizational skills, attention to detail, and effective communication abilities. Proficient in time management, multitasking, and providing exceptional customer service. Adaptable and quick to learn, excelling in fast-paced virtual environments. Committed to streamlining operations and contributing to organizational success. PROFESSIONAL SKILLS • • • • • • • • • • • • Product knowledge Written and oral communication Time management Technical proficiency Confidentiality Teaching Office management Phone etiquette Attention to details Customer service Task prioritization Researching TECHNICAL SKILLS • Proficiency in Office Suites: Microsoft Office (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides), and other productivity software for creating documents, spreadsheets, presentations, etc. • Email Management: Experience with email management tools such as Gmail, Outlook to organize, respond to, and prioritize emails. • Calendar Management: Competence in using calendar applications like Google Calendar, Calendly or Pick time to schedule appointments, coordinate meetings, and manage deadlines. • Project Management: Familiarity with task management tools such as Asana, Trello, or Monday.com for organizing tasks, setting reminders, and tracking progress. • File Sharing and Collaboration: Knowledge of cloud storage platforms like Google Drive, Dropbox, or Microsoft OneDrive for storing and sharing files securely, and collaborating with team members. • Data Entry and Management: Ability to accurately enter and manage data using tools like Microsoft Excel, Google Sheets, or specialized data entry software. • Virtual Meeting Software: Experience with virtual meeting platforms such as Zoom, Microsoft Teams, Google Meet, or Skype for conducting video conferences, online meetings, and webinars. • Customer Relationship Management (CRM) Software: Familiarity with CRM systems like Freshdesk, Zendesk Salesforce, HubSpot, Leads swift or Apollo CRM for managing customer interactions, leads, and sales pipeline. WORK EXPERIENCE Customer Support Representative (Remote) Oct. 2023 to Present Digital Witch Support Community, Nigeria. Major accomplishments; • • Swift Response: Spearheaded all sales activities and increased monthly revenue by 50%. Exceeding Response Time Targets: Supervised a team of four customer service agents and decreased handling time by 20%. • Adapting to Remote Technologies: Adapted to new remote technologies and customer support platforms, demonstrating versatility and proficiency in leveraging remote tools to deliver exceptional support services. Resolving Complex Remote Issues: Resolved complex customer issues remotely, utilizing problem-solving skills and resourcefulness to provide innovative solutions and ensure customer satisfaction. Contributing to Remote Team Success: Actively contributed to the success of the remote support team, sharing insights and best practices to achieve collective goals and objectives. Maintaining Remote Work-Life Balance: Prioritized work-life balance while working remotely, implementing self-care routines and boundaries to ensure sustained productivity and well-being. Continuously Learning and Growing Remotely: Pursued remote learning opportunities and professional development initiatives to enhance my skills and knowledge, staying updated with industry trends and best practices in remote customer support. • • • • Science Teacher/ HOD Feb. 2017- July 2023 Al-Kamal American International School, U.A.E Major accomplishments; • Interactive Learning Integration: Successfully integrated interactive whiteboards like IXL, Jam board, Class Point, ClassDojo, Padlet and multimedia resources into lessons, enhancing student engagement and understanding by 90%. • Virtual Laboratories Adoption: Introduced virtual laboratories and simulations like PHET, PraxiLabs and Gizmos to supplement hands-on experiments, providing safe and immersive learning experiences. • Efficient Learning Management Systems: Implemented a learning management system (LMS) like MS Teams, Zoom or Google Classroom to streamline course delivery, improving organization and communication among students and teachers. • Flipped Classroom Implementation: Adopted a flipped classroom approach, promoting active learning and collaboration through pre-class materials and in-class activities. Nearpod was greatly utilized here. • Differentiated Instruction Strategies: Utilized educational technologies to personalize instruction, accommodating diverse learning needs and fostering student success. • Professional Development Workshops: Implemented workshops to train teachers in effective use of educational technologies, enhancing instructional practices and STEAM. • Curriculum Enhancement with Online Resources: Integrated online resources into the curriculum, enriching learning experiences with up-to-date information and multimedia content. • Improved Student Achievement: Increased student engagement, motivation, and academic outcomes through innovative teaching approaches and technology-enhanced learning experiences. • Recognition for Innovation: Received recognition and awards from school and parents for innovative teaching practices and contributions to science education, affirming the effectiveness of technology integration. EDUCATION • • Post Graduate Diploma in Education 2022 - 2023 Bachelors in Science (BSc) Biochemistry- || Sharjah Education Academy, Sharjah, UAE. || Anambra State University, Anambra, Nigeria. CERTIFICATIONS AND LICENSE • • • • • • • • • • • Remote Work Professional Certificate On Demand IT Skills Feb., 2024. IT Support Professional Certificate Customer Service Excel Essential Training (MS 365) Leads Management Training Applied Digital Skills Working as a Virtual Assistant Certified Teacher License (CR-2022-T-) English Proficiency Certificate Certificate of Membership, Biochemistry || CertiProf, USA. March, 2024. || Digital Witch Support Community. || Google, Feb., 2024. || LinkedIn Learning. Feb., 2024 || LinkedIn Learning. Feb., 2024. || HubSpot Academy. Jan., 2024. || Google. Dec., 2023. || Alison. Feb., 2023. || Ministry of Education, UAE. June, 2022. || IELTS. Sept., 2020. || NSBMB, Nigeria. Feb., 2015.