Chidinma Olivia Awonuga

Introduction:

In my professional journey, I have consistently embraced Maya Angelou's words, "People will forget what you said. They will forget what you did. But they will never forget how you made them feel." With a passion for delivering exceptional customer experiences, I have honed my skills in customer success and relationship management, achieving remarkable results throughout my career.

Experience:

Customer Service Lead at Access Bank:

As a customer service lead at Access Bank, I prioritized enhancing customer-centricity within my team. By providing comprehensive training and closely monitoring performance, I successfully increased approval ratings and branch performance, reinforcing the crucial role of a customer-centric approach in driving customer success.

Client Service Advisor at Mitsubishi:

At Mitsubishi, I swiftly responded to inquiries, resolved complaints, and optimized the customer relationship management (CRM) database. By reducing reception wait time by 66.7% and fostering trust between customers and the organization, I contributed to higher customer retention rates.

Expertise:

I excel in collaborating with cross-functional teams, delivering constructive feedback, and actively listening to customer feedback. Proficient in project management and quality management, I leverage these skills to identify core drivers of customer success and continually enhance the customer experience.

Skills:

• Proactive customer support and relationship management
• Analytical thinking for problem-solving with data-driven decision making.
• Strong interpersonal and relationship-building skills
• Proficiency in CRM software (e.g., Zoho CRM), SQL, Meister task, Trello, and Microsoft Excel
• Self-motivated with the capability to manage workflow independently.

Conclusion:

With a track record of delivering superior customer experiences, I am eager to join a team of like-minded professionals to drive customer success and achieve collective goals. My accomplishments in customer service, relationship management, and process optimization position me as a valuable asset to any organization seeking to enhance customer satisfaction and retention.

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