Chidinma Okoroafor

CHIDINMA JUBILEE OKOROAFOR Owerri, Nigeria - | Email | LinkedIn PROFESSIONAL SUMMARY Detail-oriented and results-driven Virtual Assistant with experience in Administrative, Customer, and E-commerce Support. My expertise include Shopify, Etsy, TikTok Seller Center, product listing, and social media management. I have over five years of experience in dynamic and fast-paced environments. Demonstrated ability to handle administrative and organizational duties, customer inquiries, resolve issues, ensure satisfaction through personalized service delivery while keeping information confidential, optimizing online stores, and managing product catalogs. Skilled in building strong relationships, adapting to evolving customer needs resulting in increased customer loyalty and retention, order processing, administrative support, SEO optimization, and content creation to enhance online visibility and sales. Proficient in leveraging tools such as Google Workspace, Microsoft Office Suite, CRM tools, and social media platforms to streamline business operations and improve customer engagement. SKILLS ● Customer Service ● Executive Assistant ● Virtual Assistance ● Inventory Management ● Order Processing ● Digital Marketing ● Team Collaboration ● Adaptability ● Social Media and Community Management ● Event planning and Management ● Email/Chat Support ● Customer Retention ● SEO Optimization ● Administrative Support ● Customer Relationship Management (CRM) Tools: Hubspot, Freshdesk, Trello, Calendly, Monday.com ● Microsoft Office Suite ● Organized ● Data Entry ● Attention to Detail ● Proofreading ● Google Workspace ● Time Management ● Professionalism and Interpersonal ● Email Management ● Calendar Management ● Call Documentation ● Problem-solving aptitude ● Attention to Detail ● Discretion and Confidentiality ● E-commerce Management: Etsy, Shopify, TikTok Seller Center, Amazon WORK HISTORY ​ .07/2024 to 02/2025 E-commerce Virtual Assistant Events Apparel – Michigan, United States. ●​ Managed Shopify, Etsy, and TikTok Seller Center stores, product listings, and optimization to improve visibility and increase sales. ●​ Created compelling product descriptions, and images. ●​ Applied SEO best practices for better search ranking. ●​ Handled order fulfillment, tracking, and customer inquiries, ensuring a seamless shopping experience. ●​ Managed social media pages, created engaging content, and responded to customer inquiries to enhance brand presence. ●​ Conducted competitor research and implemented strategies to improve store performance. 07/2022 to 05/2024 Executive Assistant Opinion Research and Communications – Owerri, Imo State. ●​ Managed job postings, and scheduled interviews. ●​ Managed calendars, scheduled meetings, prepared reports, and organized travel arrangements. ●​ Handled sensitive and confidential information with the utmost discretion. ●​ Served as a liaison between executives and other staff or external stakeholders, facilitating effective communication. ●​ Prepared, proofread, and distributed documents, reports, and presentations. ●​ Maintained and organized files, records, and correspondence securely. ●​ Resolved customer’s issues promptly and efficiently. ●​ Assisted in planning and coordinating special events, meetings, and conferences. 02/2020 to 06/2022 Executive Assistant to the Special Assistant to the Governor on Vocational Education Ebonyi State Vocational College – Abakaliki, Ebonyi State. ●​ Managed job postings, interviews, and recruitment processes for vocational programs. ●​ Managed calendars, scheduled meetings, prepared agendas, and maintained organized documentation. ●​ Maintained candidate databases and handled confidential information with discretion. ●​ Assisted in coordinating special events, conferences, and training programs. ●​ Resolved customer’s issues promptly and efficiently. ●​ Maintained a structured filing system and documentation for government initiatives. 11/2011 to 10/2013 Front Desk Officer Bulwark Vault and Safe Deposit – Lagos, Lagos State. ●​ ●​ ●​ ●​ ●​ Welcomed visitors and clients in a friendly and professional manner. Answered phone calls courteously. Maintained a tidy and organized reception area. Scheduled and coordinated appointments, and meetings. Monitored and managed access to the building, ensuring all visitors sign in and out. ●​ Relayed messages accurately and promptly to the appropriate recipients. ●​ Maintained and updated records of visitors, clients, and deliveries. ●​ Assisted with special projects and events as required. 07/2009 to 10/2011 Customer Service Representative Tessy Events and Kitchen – Owerri, Imo State. ●​ Responded promptly to customer inquiries via phone, email, and chat. ●​ Provided accurate information about products, services, pricing, and availability. ●​ Handled and resolved customer complaints and escalating issues as necessary. ●​ Processed orders, forms, applications, and requests. ●​ Coordinated with other departments to resolve complex issues. ●​ Communicated effectively with customers and internal teams. ●​ Performed other administrative duties as assigned. ●​ Documented knowledge as solution articles. EDUCATION ​ 2017 ​ Bachelor in Arts: English Elizade University, Ondo State, Nigeria CERTIFICATION ​ 03/2025 12/2024 05/2024 03/2024 12/2023 11/2023 06/2022 Social Media Management: Go Digital Social Media Advertising: Freelancepros Academy Virtual Assistant: Digital Exchange Academy – DEXA In-Demand Skills: Digital Witch Support Community Teachers Registration Council of Nigeria (TRCN) Postgraduate Diploma in Education: Nigerian Teachers Institute (NTI) Associate: Nigerian Institute of Public Relations (NIPR) ​ VOLUNTEERING ​ ​ ​ 10/2024 to Present Social Media Content Manager: 7th Century Music 05/2024 to Present Executive Assistant (Volunteer Coordinator Assistant): BluShues Inc. 05/2024 to 11/2024 Community Manager: Adworld NG 06/2021 to 07/2023 Content Writer: ICHAD Foundation 07/2003 to Present South East Zonal Youth Treasurer: Nigerian Red Cross Society