Chidinma Ogbebor

OGBEBOR CHIDINMA MELODY -- Delta, Nigeria| HND/BSC Business administration. PROFESSIONAL SUMMARY Customer service Officer plays a vital role in maintaining positive relationships with customers and ensuring their satisfaction with the company's products and services, Meeting or exceeding customer satisfaction targets, KPIs, or service level agreements (SLAs). Quality Assurance Tester: A Quality Assurance (QA) Tester plays a critical role in ensuring that the company’s financial software, systems, and applications are reliable, secure, and perform efficiently. EXPERIENCE Customer Information Service {Guaranty Trust bank} Warri 2023- Till Date Responsibilities:  responding to customer questions regarding products, services, or policies.  Resolving complaints, issues, or problems that customers may have.  assisting customers with product selection, usage, or navigating services. Quality Assurance Tester (intern @PayVerde) Oct 2024 –Till Date (Remote) Responsible for ensuring the software operates efficiently, securely, and meets regulatory standards. Their role is especially critical due to the sensitivity of financial data and the need for high levels of accuracy and security. Responsibilities:  API Validation: Test the APIs used (for transactions, payments, etc.) to ensure that they are functioning correctly, returning the expected responses, and maintaining data integrity  Bug Identification: Track previously discovered issues and ensure that they have been resolved in the latest builds or releases.  System Changes: After each release or update, re-test the entire system to ensure no new issues have been introduced CASH AND TELLER [Polaris Bank LTD] Warri- • Crediting and Debiting of customer's account. • Debiting and crediting of different GLs for reconciliation • Crediting and Debiting of ATM GLs Transaction officer [Polaris Bank LTD] Warri Branch, Delta state- Responsibilities: • Initiating instant local transfers including foreign transfers • Truncating OBCs for outward clearing • Raising of MCs, initiating NEFT and NAP transfers Customer service officer| Polaris bank LTD |, Warri, Delta State, Nigeria April 2018 – 2020. • Provision and delivery of excellent customer service. • Business development and identification, by effective branch administration. • Coordination of other team members/account officers to achieve set goals. Customer service Head |Defunct Diamond bank plc.) | WRPC Warri Branch 2016 – 2018. Responsibilities include: • Effective running of service area • Strategic planning • Supervision of account opening. EDUCATION B.Sc. Business administration, [university of Benin-. • second class upper division HND Business administration | Federal polytechnic oko | Anambra, Nigeria 2010 – 2012. • Second class lower division. OND Business administration. [Abia state polytechnic-. TRAINING/PROFESSIONAL DEVELOPMENT Quality Assurance certificate: National Information Technology Dev. Agency (NITDA) 1st June –1st December 2024. (3MTT PROGRAMME) SKILLS • • • • • • Forecasting & Strategic planning Customer centric Problem solving Analytical skills Critical thinking. Effective communication skills REFEREES Odiase Richard Okosodo – Computer Programmer, Banker and artificial intelligence developer- Aghogho Eni – Private business owner -