Chidinma Nwabeke

NWABEKE PRECIOUS Jaba Road, Kano State, Nigeria. PROFESSIONAL SUMMARY A proactive and organized virtual assistant with 5+ years of experience optimizing office operations and providing exceptional executive support. Adept at implementing and maintaining efficient filing systems, managing calendars, scheduling appointments, and mitigating conflicts to maximize time management. Skilled in managing incoming correspondence, promptly addressing inquiries, ensuring seamless communication with internal and external stakeholders, and seeking to leverage administrative support skills to contribute to the smooth functioning of organizations. KEY SKILLS ●​ Administrative & Calendar Management (scheduling, email organization, and task coordination). ●​ Customer Service & Support (live chat, email, and phone support). ●​ CRM & Data Management (GHL, Hubspot, Intercom, Zendesk). ●​ Project & Task Management (Trello, ClickUp, Airtable, Asana). ●​ Communication & Problem-Solving (strong verbal and written communication, conflict resolution). ●​ Tech & Automation Proficiency (ChatGPT, Zapier, Google Workspace, Microsoft Office). ●​ Attention to Detail & Time Management (multitasking, organization, efficiency). ●​ Adaptable & Quick Learner. PROFESSIONAL SUMMARY Virtual Assistant King of Kings Publishing (USA) | August 2022 - Present (Remote) ●​ Provide administrative and personal support to the CEO, including scheduling, correspondence, and task coordination. ●​ Coordinate book marketing activities, including Facebook group outreach, paid promotions, and influencer collaborations. ●​ Track and review promotional results to support sales growth ●​ Maintain accurate records of marketing activities and performance metrics, enabling clear comparisons between promotional periods. Personal Assistant Westgate Engineering Limited | January 2022 - Present. ●​ Implement and uphold a meticulously organized filing system, resulting in a 20% increase in retrieval efficiency and a reduction in misplaced documents. ●​ Efficiently manage the CEO’s inbox by implementing filters and labels to maintain an organized and clutter-free inbox, ensuring it stays at zero unread messages. ●​ Manage the CEO’s meetings and appointment scheduling, reducing scheduling conflicts and double bookings by 15%. ●​ Manage incoming mail flow, ensure timely dissemination of important correspondence, and reduce processing time by 25%. ●​ Address front desk, telephone, and email inquiries; provide personalized solutions; and escalate complex issues appropriately, leading to a 90% complaint resolution rate. ●​ Conduct research, analyze, summarize actionable reports, and contribute to informed decision-making, leading to a 15% improvement in strategic planning effectiveness. Administrative Assistant Triacta Construction Company | May 2019 - December 2021 ●​ Provided prompt and professional customer reception, delivering courteous advice and assistance, resulting in a 95% customer satisfaction rating based on post-interaction surveys. ●​ Maintained 100% accuracy in record keeping and data management by regularly and proficiently updating files, leading to a 20% reduction in data errors. ●​ Drafted and distributed emails and business letter correspondence, enhancing communication effectiveness and maintaining a brand image, increasing the response rate by 25%. ●​ Managed executive calendars, implementing timely notifications of appointments and activities, reducing scheduling conflicts by 30%, and ensuring optimal time management. Laboratory Intern Healthwise Laboratory Limited | May 2014 - December 2015 ●​ Implemented effective waste disposal protocols by accurately labeling waste materials for easy identification and collection, resulting in a 95% compliance rate with environmental regulations. Maintained accurate chemical and sample logs to uphold quality assurance and traceability standards, contributing to a 20% reduction in errors and ensuring data integrity. ●​ Adhered to strict laboratory procedures and utilized appropriate personal protective equipment, enhancing safety measures and mitigating contamination risks. EDUCATION Bachelor of Science in Microbiology Michael Okpara University of Agriculture – Umudike, Abia State, Nigeria | 2017 TRAINING / CERTIFICATIONS ●​ Online Reputation Management for Beginners: Basics of ORM - Udemy | 2025 ●​ IT Support Skills - Digital Witch | 2024 ●​ Certified Virtual Assistant - ALX Africa | 2024 ●​ Customer Service - Upwork Skill Certification | 2023 ●​ ●​ ●​ ●​ Certified Digital Marketer - Kings Embedded Solutions | 2023 Short-term Rental Manager - Digital Hospitality Hub | 2023 Certified Digital Marketer - Coursera | 2022 Customer Service: Problem Solving and Troubleshooting - LinkedIn | 2022 KEY ACCOMPLISHMENTS ●​ Enhanced Document Retrieval: Successfully increased retrieval efficiency and reduced incidents of document misplacement by 30% by meticulously organizing the filing system. ●​ Administrative Efficiency: Streamlined administrative processes by automating tasks to reduce paperwork, improving productivity and efficiency by 25%. ●​ Document Accuracy and Professionalism: Elevated document accuracy by 15% and maintained a consistently high level of professionalism across all materials. ●​ Customer Service Excellence: Provided prompt customer reception, delivering courteous advice and assistance, resulting in a stellar 95% customer satisfaction rating. ●​ Sales Increase: Supported campaigns that contributed to significant increases in Amazon sales during key months, with a notable spike in July 2025. REFERENCES Available on request.