CHIDINMA MONICA UDECHUKWU
Working Remotely
SUMMARY
Skilled Executive Virtual Assistant with 2 years of remote executive support experience. Specializes
in accurate data entry, conducting in-depth web research, managing high volumes of emails, and
delivering effective customer support. Known for optimizing workflows and ensuring timely, highquality service while maintaining strong attention to detail and organization.
WORK EXPERIENCE
Executive Virtual Assistant , FieldDrop Enterprise, (CEO)
Sep 2022- Present
Managed 300+ email inquiries weekly, responding within 2 hours.
Conducted web research on market trends, improving decision-making by 15%.
Created and organized 30+ presentations and documents monthly.
DreamPort Management Ltd, Customer Support Specialist
Apr 2020 - May 2021
Created tailored travel itineraries, boosting customer satisfaction by 20% and repeat
bookings by 15%.
Managed 300+ inbound and outbound calls weekly, exceeding quotas by 20%.
Provided customer support via phone, email, and chat, resolving issues on first contact and
improving retention.
EDUCATION/CERTIFICATION
Bachelor of Technology in Science Laboratory Technology
Dec, 2022
Federal University of Technology, Owerri
Virtual Assistance Skills in the Digital Age
Nov, 2024
ALX Africa
Basic General Virtual Assistant Skills Training
Dec, 2024
WingAssistant Academy
ADDITIONAL INFORMATION
Technical Skills: Trello, Click-up, Hubspot, Zendesk, Google Workspace, Ms Office Suite
Languages: English
Interest: Reading, Travelling
