Chidinma Jackson

CHIDINMA JACKSON No 11 King’s Court Estate Eneka, Rivers State,- Professional Summary: I am a passionate customer service specialist with close to 4 years of experience. I love people and I turn this love for people into work; adding value, solving problems and championing innovation by looking for new ways to meet customer needs, and turning the numbers around for my organization positively. Employing good communication skills, listening and empathy while doing my job. Work Experience: Calls Experts – Northstar (Remote) Qualifier December 2023 – Till Date ▪ Qualified leads for life insurance policies using questions from script. ▪ Grew sales through friendly conversations with leads. ▪ Also grew sales by offering discounts and other benefits on all calls. Fidelity Bank – Nigeria (Remote) Chat Support/Customer Service March 2021 – October 2023 ▪ Resolved customer complaints through chats. ▪ Escalated customer complaints of different priorities to the relevant stakeholders in the resolution chain. ▪ Help customers set up their profile on mobile apps for e-banking. ▪ Sent follow up emails to customers after complaint resolution. Velox Real Estate Company (Remote): Appointment Setter/ Customer Service Rep March 2020 – January 2021 ▪ Set property inspection appointments for clients and real estate agents to inspect properties. ▪ Sent follow up emails to clients about new and existing properties in the market. ▪ Took inbound calls, handled requests, inquiries and complaints. Education: B.Sc. (Chemistry), University of Uyo, Nigeria. Skills: Live chat support, Complaint resolution skills, Communication skills, Great people skills, Leadership skills, Product knowledge. Personal Information: Nationality: Nigerian Marital Status: Married Languages: English: Fluent, Great tonality Hobbies: Writing, Public speaking