CHIDINMA IHEE
PROFESSIONAL SUMMARY
I have received extensive training in virtual assistance, marketing, customer success
Management, client onboarding, lead generation, and IT support. This diverse skill set
enables me to provide comprehensive support and deliver exceptional results in various
areas. Recognized as a trusted resource and mentor, I have been instrumental in guiding
aspiring customers and clients, helping them adopt best practices and enhance their
customer relationship management skills. I take pride in fostering a collaborative and
supportive environment where knowledge-sharing thrives. Equipped with advanced
proficiency in the Microsoft Office Suite and Google Suite, I am also well-versed in
navigating complex financial systems with ease. What sets me apart is my passion for
excellence and my commitment to going the extra mile. I believe in approaching every
task with meticulousness, ensuring accuracy and precision in all aspects of my work. Open
to new opportunities and challenges, I am excited to explore gigs and services in client
onboarding, virtual assistance, customer success management, lead generation, and IT
support. Let's connect and collaborate to achieve outstanding results together!
SKILLS
● Attention to Details
● Analytical Skills
● Marketing Management
● Microsoft Office Suite
● Google Teams
● Customer Relationship Management
(CRM)
● Lead/Revenue generation
● Active Listening
● Skilled Multi-Tasker
● Organizational Skills
● Problem-solving
● Virtual Administrative Support
● Data confidentiality
● Customer service
● High Level Of Accuracy
● Team Player
WORK HISTORY
03/2024 to
Current
B&B MEDIA AGENCY - Florida, United States
03/2023 to
Current
Reupux -Remote
Client Onboarding / Customer Success Management
● Assisting Customer support with customer issues and request
● Providing materials to help customers learn best practices to achieve their desired
outcomes faster and more efficiently
● Improving product adoption, customer retention, and helping foster positive
customer relationships that create a loyal customer base.
Marketing Team
● Launched a successful email marketing campaign resulting in a 25% increase in open
rates and a 15% rise in click-through rates, contributing to a 10% growth in sales
revenue.
● Drove 30% increase in website traffic through SEO optimization and compelling
digital ad campaigns, resulting in improved online visibility and lead generation.
● Collaborated with sales team to develop lead nurturing program, resulting in a 30%
increase in qualified leads and a 20% boost in conversion rates.
07/2023 03/2024
Freelancer - Remote
Lead Generator Expert
● Generated 100 high-quality leads per week, resulting in a 35% increase in sales
opportunities for the sales team.
● Collaborated with the marketing team to optimize lead generation campaigns,
resulting in a 25% increase in lead engagement and a 10% increase in overall lead
quality.
● Implemented targeted lead generation strategy, resulting in a 30% increase in lead
conversion rate and 25% increase in revenue.
EDUCATION
2014
Bachelor of Science: Banking And Finance
Imo State University - Imo, Nigeria
TRAINING AND CERTIFICATIONS
Digital Witch Support Community
● IT support class
● Internship
● Search Engine Optimazation (SEO)
● Digital Marketing
● Cloud Computing -In View
