Chidinma Hope Aliye

CHIDINMA HOPE ALIYE 📍 Lagos, Nigeria | 📞- | ✉️-🔗 LinkedIn: www.linkedin.com/in/chidinma-hope-aliye Professional Summary Resourceful and highly organized Virtual Assistant with a background in accounting and customer service. Proven ability to manage administrative tasks, support executives, and foster client satisfaction through proactive communication. Skilled in data entry, email and calendar management, and CRM tools. Adept at navigating fast-paced environments with efficiency and poise. Core Skills • Executive Virtual Assistance • Customer Service Support • Email & Calendar Management • Data Entry & Documentation • Travel & Logistics Coordination • CRM & Communication Tools • Project Management Support • Financial Record Keeping Work Experience Customer Service Representative Kimzeez Global Links Ltd | Mar 2024 – Aug 2024 • Acted as liaison between clients and logistics teams, ensuring smooth communication and timely responses. • Delivered tailored shipping solutions, increasing client satisfaction and retention. • Used tracking tools to monitor deliveries and generate reports, boosting transparency and client trust. Junior Accounting Executive Haustyn Autos & Co | Feb 2023 – Jan 2024 • Maintained accurate financial records and supported audit preparation. • Streamlined invoicing and expense tracking, reducing manual workload by 30%. • Ensured compliance with financial regulations, contributing to business sustainability. Sales & Customer Care Representative Tyrbats Nigeria Ltd | Feb 2018 – Jul 2019 • Served as the first point of contact for customers, resolving inquiries and facilitating sales. • Delivered outstanding product guidance and support, fostering customer loyalty. • Ensured smooth transaction processes and strengthened client relationships. Education Higher National Diploma in Accounting Ogun State Institute of Technology, Igbesa, Ogun State Certifications • Certified Virtual Assistant (CVA) • Data Analytics (In View) Tools & Software • Accounting Software (e.g., QuickBooks) • CRM & Communication Tools (e.g., Slack, Zoom, Gmail) • Project Management (e.g., Trello, Asana) Additional Activities • Participated in customer engagement workshops. • Trained in logistics compliance and telemarketing. • Volunteered at Alternate Routers Hub, gaining experience in cold calling and CRM.